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I think they hire complete idiots. Let's assign you a Claims adjuster that DOESN'T call you or even call you back after 5 attempts. Oh wait, let me WORK FOR YOU and not the other way around. What kind of insurance company makes their clients chase them around for assistance? Am I on some strange planet where customer service is non-existent? One more thing...oh let's have your car towed to a Speedy Auto Glass that doesn't actually do glass repair. I'm simply annoyed. I am switching. Don't bother with THE PERSONAL - unless you wanna deal with idiots and spend half your day chasing them around.
I was deemed at fault for someone's ice coming off their windshield and hitting mine, causing me to lose control and spin into another vehicle at highway speed. I could have died - and they wrote my vehicle off despite it having less than $5000 of damage. The cheque they gave me was for $13,000. It made absolutely no sense and left me upside down on my auto loan and they refused to give me a single option other than writing it off. I am so angry, I am switching insurance companies.