The Personal Insurance Auto Insurance Reviews

Our car was hit in our condo parking lot while it was parked. The offenders had personal. Their inability to return phone calls and relay information back to the victims caused massive delays in repairs, and we wound up getting charged insurance for the rental vehicle while ours was being repaired. Now in the process of disputing that charge, but not holding out much hope. Avoid at all costs!

They took off the insurance on the car that was in circulation! I was driving thé car without collision and responsibility for 5 months! They just told me that "we made a mistake and we would have covered you in case of a claim" i can imagine the hassle that I would have gone through if ever I had a big claim! I wanted some sort of a rebate or a credit for their mistake too keep me as a satisfied customer but they did not want anything! I will take find another company and cut them loose! Stay away from them and their parent company Desjardins!

after having a serious accident i am still fighting for my claim now more then 2 months the worst service ever mrs Josee L. the worst agent ever please think twice before going with personal for your own good and peace of mind agents rude and think they own the world after you paye for X months or years you still dont mean nothing for them they just dont wanna paye you for anything even a rental car listed on the contract personal is a scam and should be remover from the market a fraud co.

There is nothing good to say, in fact if I could give no stars I would. This is quite literally the most deceptive, dishonest, & corrupt insurance company. The insurance company of the person at fault was better at helping us than our own company, and yes you read that correctly, we were not even at fault for the accident!!!!! Not to mention the many times we caught their errors and informed them they had enrolled us incorrectly for insurance, prior to the accident even happening. DO NOT USE this insurance company, their lower rates are NOT worth it!!!

This is one of the worst companies in existence. When I screw up I pay, when they screw up I still ended up paying.

I had home and auto insurance with them, but somehow the addresses for the two were different and I never got my insurance card. They were sending it next door constantly and I kept calling and saying "I don't have it, I don't have it". None of them looked at THEIR FILES to see that the two unit numbers were different. I got ticketed 2 times for not having my insurance card, but when I confronted them they blamed me for it. How is it MY FAULT that THEIR FILES are incorrect? I guess I should have gone by and inputted my own information. As well someone put a false claim through after they tried to scam money from me for an "accident" and they wanted $2000 out of my pocket, when I told them to drop dead, they filed a claim, when I told the insurance what happened, they put an at fault accident on my record for something where there was NO PAYOUT AND NO DAMAGE. Amazing how I am now treated by the insurance industry like a criminal when I have paid my insurance for 12 years and have never had a pay out against me.

Never use this horrible company, they are rotten. I would give them negative stars if I could. They are one of the most unreliable people and you will be sorry for using their services because they will screw you on purpose.

ZERO Stars! Someone hit my parked vehicle and left the scene - witnesses recorded all info and called police - driver located and ticketed and police obtained all of her insurance info. Should be cut and dry for me but isn't - claims person originally told me (via a voice mail message) we would still have to pay deductable and for replacement rental - now won't return calls - appears to have zero interest in having another insurance company pay the claim. Now have been waiting for 30 mins on general line, waiting to speak with another claims person. Horrible experience - will be changing to another company as soon as I can.

It has been hard to get to my actual adjuster.... many people step forward claiming to be from the insurance Co but are really subs or vendors the Insurance Co would like you to deal with. Once I twigged to this... and started speaking directly with my adjuster... promises began being made re appointments that were not lived up to. When I ask to speak with a supervisor I was told "paperwork has been initiated to have a supervisor contact you".... one week later and I'm still waiting. I don't think the Personal is the way to go if you like responsiveness in a service provider.

Submitted a claim for a no fault accident after being a customer for 13 years. Gave me the run around, very unprofessional. I feel they went out of their way to make things difficult. Horrible, awful, experience.

I was shopping for car insurance, as my former insurer was getting too pricey. The agent at The Personal seemed nice enough, and the rate was oddly much lower than any company I had called, including brokers, esp for the area I live in and the car I drive. However, when asked if he could send me a copy of the quote detailing the premium along with the principle amount I would be paying for each type of coverage, he stated,

"Sorry, we can't do that. You need to sign up first, then we'll send you all the paperwork to review."

Shouldn't you send me everything first so I can REVIEW it and THEN sign off on the documents? Why would anyone sign up for insurance first and then look over the documents? That makes NO sense! Even with the lowest premium, their conduct of business seemed odd and when I inquired with another company, they said that what they asked of me was ILLEGAL!

I felt the agent rushed me just to sign me up.
Needless to say, I had to go with the 2nd best option I had.