Wawanesa Auto Insurance Reviews

We are no longer customers with this company, they still managed to take money out of my account without authorization.
Avoid

I've been a customer of Wawanesa for almost 15 years. I never missed a payment. I never made a claim. I've literally handed over thousands and thousands of dollars to them and never took a penny back.
I stayed quiet when they increased my rates by 50% overnight. The reason for the Increase was "we don't make enough money".
15 years never missed a payment.
I switch jobs and had a large gap between paydays, which is making it so I can't make a payment until midnight tonight when my money is deposited into my account.
They are telling me that my account will be cancelled a midnight tonight for non-payment.
So I just want to be clear.....
They are throwing away a 15-year-old customer over-literal minutes? My pay comes On April 14 at 12:01 am. They are cancelling my account on April 14, 12:01 am.
I'll say it 1 more time...
15 years!!!
Not a single payment was missed.
I bent over and took it when you drastically raised my rates overnight with no warning.
I ask for a very small extension. Not a month, not a week, not a day. I asked for minutes. And this is turned down?

Wawanesa and it's actually "hub international" is very deceptive insurance they will go to your bank account and steal from you without notifying you. If this doesn't scare you then I don't know what would. These are thugs with a license to steal. Stay away, advise your family and friends to stay away. This is the most dishonest broker that I've ever dealt with in my life... Once you sign up with them you are in for a long miserable year with plenty of surprises. From doubling your rates by 50% without notifying you to withdraw double the monthly rate. They were charging me for 2 cars instead of 1 for years. We demand the RCMP to investigate this broker in Windsor Ontario. For fraud and unauthorized transactions and a lot more!

I was a customer of Wawanesa and paid my premiums including collision insurance every month on time for 18 years. I had a collision a few years back. I had an estimate completed at a body shop, Wawanesa accepted the estimate and made an agreement to pay the cost of the repairs. Following the first estimate, I experienced a very high-risk pregnancy and was on bed rest, and it ended with the death of my child. When I took my vehicle in for the second estimate the body shop called me and informed me that Wawanesa would no longer follow through and keep their own word. I called the broker who laughed at my situation and I escalated it through Wawanesa. They were quite happy, smug and proud of themselves that they no longer had to pay the claim. They were very clear that now they were no longer legally obligated that they would not follow through with payment, regardless of their word that they would. Wawanesa, you might be legally in the right, but what an absolutely abhorrent and disgusting way to treat your own customers. Wawanesa took advantage of us during the single most difficult and vulnerable time in our lives, and they are proud of it. They increased our premiums, despite not paying out the claim. Left us with a $10,000 repair bill. My recommendation would be to find an insurance company that you can rely on and put your trust into. Ask yourself if you need that kind of stress when dealing with difficult situations? If you are having any difficulty, make sure you sue them, promptly and without hesitation and please reconsider giving your business to this company.

I got insurance from them middle August & decided cancelled at the end of October. Their rates are ridiculous they try to squeeze as much money out of you as possible. Despite my policy being cancelled in October. They've taken money from my bank account 3 times this month alone over 3 insurance monthly payments as well as me paying for August, September, & October. Totalling 6 payments in 3 months absolutely ridiculous. On top of their greedy scam schemes, their staff is completely clueless about what is going on. Extremely unprofessional & cannot even communicate in a proper matter. I've exchanged over 50+ emails with them & am still currently in the works of getting my money back. The literal worst experience with something that is so straightforward. It is disgusting & pathetic. This is the first review I've made for anything. No joke. I went out of my way to make an account to tell you whatever you do. Do not get insurance from Wawanesa. I repeat do not.

Within the last 3 months, Wawanesa and Deeks's insurance has screwed me. They went into my account and charged me 2 NSF fees and another 2 this week. They went in on the same day and they told me they would try back in a couple of days. They lied. They went in again the same day. Both of these companies are working together to screw people. These are the 2 worst insurance companies I have ever dealt with and now they are saying it is my banks' fault and hung up the phone. I even spoke to a manager and she did the same thing. Be aware and careful because the will take your money too.

I was in an accident other drivers fault. They offered me the money, but not because they were "good" insurance but because they would raise my monthly payment meaning I would pay more (going up by 50%). I had to use my money to pay for my car so they would not raise my monthly payment. Conclusion this insurance dose not care about what happens to your car they just want more money. Horrible insurance.

If you are with or thinking about getting insurance through Wawanesa in Moncton NB (New Brunswick) or near me then think again. My insurance went from $60 to $111 to $125 a month for a 10-year-old car. TD Canada stole $100 from me and I called Wawanesa in Moncton NB and I experienced the worst customer service EVER! The lady on the phone told me they will cancel my insurance if I don't come up with the money TD bank stole from me. All I asked was to pay it in 3 days from now. She threatened to cancel my insurance if I couldn't provide proof from my bank TD that it was their fault. However, TD doesn't think it's their fault which it is 100%! So, today I look for a new insurance company. This hasn't been my only experience with Wawanesa either. I've dealt with them since 2007 and I have 2 other similar experiences with ignorant representatives. If I could rate Wawsnesa in Moncton NB a big fat 0 I would. They don't deserve 1 star.

The worst insurance company I have ever encountered. Took money that was not owed to them and threatened a missed payment on my account if not paid. Cancelled my insurance and they took $970.00 out of my account without warning. They are crooks who take everything and do nothing to help you at all. By far stay away from them they are awful people who don’t care about their customers. Absolutely ignorant.

If I could rate a zero, I would. Two double payments taken, issued two sets of pink cards with vehicles we haven't had for months. And when asked about how they were going to credit us or refund us, I was told by Alma, the Edmonton underwriter, that amending would take too long and potentially cause me more grief because they are different vehicles... which are supposed to cost me $200 less a month than what they keep taking.