Wawanesa Auto Insurance Reviews

I made a claim with wawanesa for hail on my brand new car. I was told multiple times to just continue to drive the car even though the windows were broken. I have had to make so many phone calls and no one answers the phone or returns calls. By far the worst customer service experience I have ever had. What's the point in having insurance if they won't help you when you need them?

I was struck by a driver no fault to my own., My vehicle had 55% total damage. Wawanesa stated my vehicle is deemed repairable. It took the shop they recommended over 30days to repair the vehicle given the extent of the damage. Even the shop repairing the vehicle suggested the vehicle be a write off. I was dealing with an adjuster who had me bring the vehicle to and from the dealership for additional repairs, to the point where the dealership no longer wanted to service the vehicle. I had made a list of issues with vehicle after the repairs to find out that A. i will not receive a rental vehicle for those repairs, and B. the repairs needed will be review to determine if accident related. My vehicle is a year old what else could of caused structural issues to the vehicle other then the accident.

I had Wawanesa as an insurer and received a back injury in a car accident when another driver ran a red light and crashed into me. Since then they have been a pain to deal with. They are impossible to reach, ignore or lose medical receipts so you have to resubmit the expense and deny any tests or treatment plans to help you recover. But they take your money quick enough. Delayed paying out on car which was a right off and took forever to get income replacement benefits. They offer minimal coverage for treatment and refuse all tests so you have to pay for them. They then send you to their specialist who no matter what your doctor, independent tests and treatment reports show he will tell you and them that you are able to return to work. All this to reduce the settlement since they say you can work or force you to settle for less since they refuse to pay any more benefits or treatment or for pain medication. So basically you have to apply for Ontario Works which does not work if you have a spouse earning their minimum cutoff, ODSP which takes months and is always denied at first or Canada Pension Disability which also takes months. So in meantime as a divorced dad with no income my children do without child support, and you become delinquent and FRO suspends your licence. Or you can attempt to go to work and if injured or aggravates your injury you are not covered by WSIB for pre existing injury, Wawanesa cares nothing about their customers, just putting money in their pocket.

I was rear ended by a Wawanesa insured driver in June 2014. Over 100 emails later, the claim process goes on & on & on... Claims are deliberately delayed, and they tell YOU to research values and to go all over town to get them multiple estimates (until you bring them a low one that they like).

Car hit by another person in August, insurance did not try to get us top dollar for car, they also declared salvage status on car before we settled and it was still road worthy? Can you say bargaining in bad faith, forced us to take off road and get another vehicle out of pocket right away before settled in Nov 2013, eventually got paid more than offered but the tactic of declaring car as salvage status when road worthy was ludicrous... why no class action law suits yet baffles the mind.

They eventually come up a $1000 from what they said and let us keep the car in end as salvage which was better than what we were first offered which was at least $1500 below market value even with higher kms, have not sold car as salvage yet, but should get $1200, so made out better in end than if I had sold on market wholesale, but not if I had accepted their low offer to start with!!

Son was quoted about $125 per month, after he asked them to check his grid level due to tickets and a suspension, they claimed he did not divulge everything, then took out three months of premiums out of his account in one shot at $260 x 3 months = $780, over double what he was quoted, I told him to go elsewhere before that but he did not listen... live and learn!! That was just for comp an PL no collision coverage! He called to cancel, they still took another payment out, then said oh by the way you have to sign this and send it back to us (the broker), over 3 weeks later, then did not send a policy or pink slips out on time so technically was driving with out insurance for two weeks until I told him to park and cancel in writing... of course they said he would get his money back (less min. retained premium at higher amount? and 1 month plus beyond when he quit driving... time will tell, still waiting for that form and credit back??

We cannot move insurers until two open home claims settled so why would I use them again in future after I can change insurers!!

If you want to talk to a broker from wawanesa and if you are new to auto insurance think twice of talking to Kim. When I missed to pay my auto's downpayment and advance payment the first time I never thought that automatically the cheque will be dropped again for the second time withoout wawanesa informing that my cheque bounced back. Then I received an email my policy was automatically cancelled. I talked to Kim. She told me same thing that was emailed to me that if I want my policy reinstated I have to pay the whole amount of my policy for one year. I told kim that I cannot afford to pay the whole amount. I asked her if there's other option. She told me no other insurance company will accept me bec. I missed to pay and only Johnson's will accept me. Because I was totally new to such policy and I told her that kim was so impatient on me that the only option she was giving me is to pay the whole amount