Wawanesa Auto Insurance Reviews

I got insurance from them middle August & decided cancelled at the end of October. Their rates are ridiculous they try to squeeze as much money out of you as possible. Despite my policy being cancelled in October. They've taken money from my bank account 3 times this month alone over 3 insurance monthly payments as well as me paying for August, September, & October. Totalling 6 payments in 3 months absolutely ridiculous. On top of their greedy scam schemes, their staff is completely clueless about what is going on. Extremely unprofessional & cannot even communicate in a proper matter. I've exchanged over 50+ emails with them & am still currently in the works of getting my money back. The literal worst experience with something that is so straightforward. It is disgusting & pathetic. This is the first review I've made for anything. No joke. I went out of my way to make an account to tell you whatever you do. Do not get insurance from Wawanesa. I repeat do not.

If you are with or thinking about getting insurance through Wawanesa in Moncton NB (New Brunswick) or near me then think again. My insurance went from $60 to $111 to $125 a month for a 10-year-old car. TD Canada stole $100 from me and I called Wawanesa in Moncton NB and I experienced the worst customer service EVER! The lady on the phone told me they will cancel my insurance if I don't come up with the money TD bank stole from me. All I asked was to pay it in 3 days from now. She threatened to cancel my insurance if I couldn't provide proof from my bank TD that it was their fault. However, TD doesn't think it's their fault which it is 100%! So, today I look for a new insurance company. This hasn't been my only experience with Wawanesa either. I've dealt with them since 2007 and I have 2 other similar experiences with ignorant representatives. If I could rate Wawsnesa in Moncton NB a big fat 0 I would. They don't deserve 1 star.

Please avoid this scam company at any cost. I am a driver with 24 years without any claim and was with Wawanesa for last seven years. I had a minor issue at a parking lot 2 years before with no claim. I opened the door and just touched the car next to me. The other car driver was inside and she was an insurance broker. She reported that to my insurance company and they recorded as at fault no claim and reduced my star rating to 1. The next year renewal time my rate jumped to 45 dollars per month and 50 dollars this year. What a SCAM

Horrible service. Horrible prices. All in all...horrible insurance company who does not care about their clients.

For 14 years we were loyal customers. We had our home and vehicles insured through Wawanesa. This year I received my renewal to discover our car insurance for a 2008 and 2009 was going UP $50.00 per month. That's $600.00 a year. We have had no claims and no tickets. In fact, we both have perfect driving records. I was in shock. Now at the same time, we decided to trade in our 2009 Dodge Journey for a 2017 Dodge Durango Citadel. When I called for a quote, they wanted an additional $25.00 per month on top of the $50.00 a month it was already going up. Our fantastic broker said he thought this was atrocious and began shopping us around. Not only did he find a better rate through another company but the new rate is $3.00 a month less than the original rate (before renewal) with the new car. So instead of an extra $900.00 a year (higher renewal and new car), we are now paying $36.00 per year less with our new company. Cleary with Wawanesa customer loyalty means absolutely nothing.

Awful customer service! Right from the start speaking with my customer service rep has been such a hassle. I called to inquire about adding another vehicle to my policy, she gave me one quote and then finalized it, to tell me later, after my daughter was added, that it will be more expensive... Calling numerous times, not being able to get any answers, always around the bush... Very frustrating, I don't understand the kind of customer service that is being provided.. I found another company and I will not be ever using their services. Ever.

May 25 2004 i was rear ended at a red stop light. Almost 13 years later I suffer from chronic pain from nerve and muscle damage, whiplash, anxiety and depression. I visit a pain specialist once a week to get some pain relief from nerve blocks. I paid my insurance on time and yet when I needed them the most, they weren't there for me. We pay insurance for this reason and they let me down. I am here to help others by telling them about my experience. Please read reviews, do your homework before signing any contracts - I wish I had. Wawanesa has lots of bad reviews so take your time and find the best. Sometimes saving money isn't always the best way. It's how Wawanesa gets people to sign because of lower rates.

These people are jokes, I had an incident where a confused semi truck started backing up at a 4-way stop intersection in a residential area, he didn't see more or hear me sound the horn I had to go into reverse, I checked behind me and it was all clear so I start reversing, I feel a slight bump and sure enough another car snuck in behind me. I gave him my information and he bailed pretty quickly. No damage to either vehicle. I called Wawa immediately after to notify them of the incident. One week later I get a call from my adjuster, Kathleen asking for my side of the story. Fast forward almost a year later and my insurance has jumped up 1500 dollars and yet the driving record is still rated a no collisions. I contact the broker and they got me Kathleen's contact information, I give her a call and naturally she isn't picking up so I get in touch with the next available adjuster and I'm informed that buddy boy filed for a claim of 1200 dollars and it was all finalized. I asked for proof that my vehicle had done the damage, I asked what was damaged, why wasn't someone sent to look check out my car and more importantly why wasn't I or my broker contacted in regards to this happening, none of these questions were answered and Kathleen is actively avoiding my phone calls and not returning my messages. My mom set me up with Wawa because they had the cheapest rates, I'm still really young and new to driving, I've never had a claim put against me so I really don't know what to expect. From what Brokerlink and more experienced drivers are telling me they needed to send an appraiser to take a look at my car as well to make sure this wasn't a fraudulent claim, they needed to continue contact with me and inform me on everything that is happening, more importantly they needed to actually answer my questions which still remain unanswered. I have found insurance companies that have been able to offer me premiums that are 1300 dollars cheaper with the collision under my belt. These people are crooks and would screw over their own mothers if they had the chance. Parents, if you are helping your children for auto insurance please avoid Wawa, many other insurance companies offer collision forgiveness which is fantastic for new drivers, Wawa does not offer such a thing and will destroy your child's driving record if they are involved with an at fault collision. Go for AMA.

I had called to get a quote for a new auto insurance rate because I was moving from the city to a small town and my broker was busy. I wanted to compare quotes so I called the main office to get a quote before they closed (it was a Friday and I didn't want to wait until Monday for just a quote) "Someone will call you back shortly" was the only reply I got; I never got that call. My broker called me on Monday and I flat out said I wanted to cancel my insurance because I found a better rate. He tried to suggest finding comparable rates with them but I refused and cancelled my insurance. A few days later my online banking showed that they took the money out (there wasn't enough so it was reimbursed and I got charged $45 for insufficient funds). I called to ask why they hadn't informed me that the cancellation process took a while before being put into effect "I'm sorry, you should've asked directly if that was your concern". After angrily hanging up on them, I left it. A week later I am being charged a $45 insufficient funds fee AGAIN because apparently "customer satisfaction" means that they do not inform clients while cancelling that they should expect the process to take a few weeks and the charges may still continue. "Wawanesa Insurance is committed to providing superior products and service for our customers." that's the first statement under their Customer Satisfaction section and it's nothing but a lie; I have now paid $90 due to their extreme lack of customer satisfaction values.

terrible customer service, they don't understand anything and won't listen to anyone. After 1 accident my insurance was raised by almost 400 bucks and when I called them about it, their solution? Pay the 400. I called to ask why and that's the solution they gave me. A child couldve given me a better solution than that.They have no common sense and have a stupid policy. Go to any other insurance, you won't have as many problems as you would with this one. Freaking worst company ever. Since I can't give you 0 star, feel satisfied with 1 star.