Wawanesa Auto Insurance Reviews

I got insurance from them middle August & decided cancelled at the end of October. Their rates are ridiculous they try to squeeze as much money out of you as possible. Despite my policy being cancelled in October. They've taken money from my bank account 3 times this month alone over 3 insurance monthly payments as well as me paying for August, September, & October. Totalling 6 payments in 3 months absolutely ridiculous. On top of their greedy scam schemes, their staff is completely clueless about what is going on. Extremely unprofessional & cannot even communicate in a proper matter. I've exchanged over 50+ emails with them & am still currently in the works of getting my money back. The literal worst experience with something that is so straightforward. It is disgusting & pathetic. This is the first review I've made for anything. No joke. I went out of my way to make an account to tell you whatever you do. Do not get insurance from Wawanesa. I repeat do not.

If you are with or thinking about getting insurance through Wawanesa in Moncton NB (New Brunswick) or near me then think again. My insurance went from $60 to $111 to $125 a month for a 10-year-old car. TD Canada stole $100 from me and I called Wawanesa in Moncton NB and I experienced the worst customer service EVER! The lady on the phone told me they will cancel my insurance if I don't come up with the money TD bank stole from me. All I asked was to pay it in 3 days from now. She threatened to cancel my insurance if I couldn't provide proof from my bank TD that it was their fault. However, TD doesn't think it's their fault which it is 100%! So, today I look for a new insurance company. This hasn't been my only experience with Wawanesa either. I've dealt with them since 2007 and I have 2 other similar experiences with ignorant representatives. If I could rate Wawsnesa in Moncton NB a big fat 0 I would. They don't deserve 1 star.

The worst insurance company I have ever encountered. Took money that was not owed to them and threatened a missed payment on my account if not paid. Cancelled my insurance and they took $970.00 out of my account without warning. They are crooks who take everything and do nothing to help you at all. By far stay away from them they are awful people who don’t care about their customers. Absolutely ignorant.

Had requested a change in policy back in April/18... it is now June and no changes have been done. My broker "Westland Insurance" advise me that Wawanesa is having a system upgrade... Due to the delays I cancelled the insurance beginning of June.. and guess what.. they did not cancel the policy...now they owe me 3 months worth of adjustments. Terrible service.

These people are jokes, I had an incident where a confused semi truck started backing up at a 4-way stop intersection in a residential area, he didn't see more or hear me sound the horn I had to go into reverse, I checked behind me and it was all clear so I start reversing, I feel a slight bump and sure enough another car snuck in behind me. I gave him my information and he bailed pretty quickly. No damage to either vehicle. I called Wawa immediately after to notify them of the incident. One week later I get a call from my adjuster, Kathleen asking for my side of the story. Fast forward almost a year later and my insurance has jumped up 1500 dollars and yet the driving record is still rated a no collisions. I contact the broker and they got me Kathleen's contact information, I give her a call and naturally she isn't picking up so I get in touch with the next available adjuster and I'm informed that buddy boy filed for a claim of 1200 dollars and it was all finalized. I asked for proof that my vehicle had done the damage, I asked what was damaged, why wasn't someone sent to look check out my car and more importantly why wasn't I or my broker contacted in regards to this happening, none of these questions were answered and Kathleen is actively avoiding my phone calls and not returning my messages. My mom set me up with Wawa because they had the cheapest rates, I'm still really young and new to driving, I've never had a claim put against me so I really don't know what to expect. From what Brokerlink and more experienced drivers are telling me they needed to send an appraiser to take a look at my car as well to make sure this wasn't a fraudulent claim, they needed to continue contact with me and inform me on everything that is happening, more importantly they needed to actually answer my questions which still remain unanswered. I have found insurance companies that have been able to offer me premiums that are 1300 dollars cheaper with the collision under my belt. These people are crooks and would screw over their own mothers if they had the chance. Parents, if you are helping your children for auto insurance please avoid Wawa, many other insurance companies offer collision forgiveness which is fantastic for new drivers, Wawa does not offer such a thing and will destroy your child's driving record if they are involved with an at fault collision. Go for AMA.

I had called to get a quote for a new auto insurance rate because I was moving from the city to a small town and my broker was busy. I wanted to compare quotes so I called the main office to get a quote before they closed (it was a Friday and I didn't want to wait until Monday for just a quote) "Someone will call you back shortly" was the only reply I got; I never got that call. My broker called me on Monday and I flat out said I wanted to cancel my insurance because I found a better rate. He tried to suggest finding comparable rates with them but I refused and cancelled my insurance. A few days later my online banking showed that they took the money out (there wasn't enough so it was reimbursed and I got charged $45 for insufficient funds). I called to ask why they hadn't informed me that the cancellation process took a while before being put into effect "I'm sorry, you should've asked directly if that was your concern". After angrily hanging up on them, I left it. A week later I am being charged a $45 insufficient funds fee AGAIN because apparently "customer satisfaction" means that they do not inform clients while cancelling that they should expect the process to take a few weeks and the charges may still continue. "Wawanesa Insurance is committed to providing superior products and service for our customers." that's the first statement under their Customer Satisfaction section and it's nothing but a lie; I have now paid $90 due to their extreme lack of customer satisfaction values.

Car hit by another person in August, insurance did not try to get us top dollar for car, they also declared salvage status on car before we settled and it was still road worthy? Can you say bargaining in bad faith, forced us to take off road and get another vehicle out of pocket right away before settled in Nov 2013, eventually got paid more than offered but the tactic of declaring car as salvage status when road worthy was ludicrous... why no class action law suits yet baffles the mind.

They eventually come up a $1000 from what they said and let us keep the car in end as salvage which was better than what we were first offered which was at least $1500 below market value even with higher kms, have not sold car as salvage yet, but should get $1200, so made out better in end than if I had sold on market wholesale, but not if I had accepted their low offer to start with!!

Son was quoted about $125 per month, after he asked them to check his grid level due to tickets and a suspension, they claimed he did not divulge everything, then took out three months of premiums out of his account in one shot at $260 x 3 months = $780, over double what he was quoted, I told him to go elsewhere before that but he did not listen... live and learn!! That was just for comp an PL no collision coverage! He called to cancel, they still took another payment out, then said oh by the way you have to sign this and send it back to us (the broker), over 3 weeks later, then did not send a policy or pink slips out on time so technically was driving with out insurance for two weeks until I told him to park and cancel in writing... of course they said he would get his money back (less min. retained premium at higher amount? and 1 month plus beyond when he quit driving... time will tell, still waiting for that form and credit back??

We cannot move insurers until two open home claims settled so why would I use them again in future after I can change insurers!!

If you want to talk to a broker from wawanesa and if you are new to auto insurance think twice of talking to Kim. When I missed to pay my auto's downpayment and advance payment the first time I never thought that automatically the cheque will be dropped again for the second time withoout wawanesa informing that my cheque bounced back. Then I received an email my policy was automatically cancelled. I talked to Kim. She told me same thing that was emailed to me that if I want my policy reinstated I have to pay the whole amount of my policy for one year. I told kim that I cannot afford to pay the whole amount. I asked her if there's other option. She told me no other insurance company will accept me bec. I missed to pay and only Johnson's will accept me. Because I was totally new to such policy and I told her that kim was so impatient on me that the only option she was giving me is to pay the whole amount