Wawanesa Auto Insurance Reviews

When I moved, I called to change my address. Apparently, that triggered something in their system to stop withdrawing my monthly payments. I realized this 3 months after. My broker contacted them. They said they had no idea why this happened, but they would mark it as a high priority. 4 months later, it still hasn't been corrected. So now I will have 8 months' worth of fees withdrawn all at once when it does get fixed. Horrible customer service. I moved both my car and home insurance elsewhere.

First of all, their availability is incredibly inconvenient for most people. I work Mon-Fri 9 to 5, so this company not having anybody available to help me on evenings and weekends is incredibly frustrating.
I don't need to be paying what I do for my premiums as I'm willing to accept the minimum legally required coverage with the highest possible deductible. Plus, my address has changed, which should be saving me money.
But am I saving? No, because nobody will take my call to change the policy and address for me.
I just took time out of MY LUNCHBREAK to phone them on THEIR difficult schedule. They let me WAIT ON HOLD just to forward my call to the voice-mail. I could've accomplished leaving a message that will just be ignored AGAIN, without me taking time out of my lunch break to do so...
My advice, deal with literally any other insurance company.