Wawanesa Auto Insurance Reviews

I have had auto insurance with Wawanesa for 12years without any claims. I was rear ended by another driver at a red light and had experienced major damage on our car. Our car was then sent to the repair shop where it was hit by hail. We had phoned the claim in to the adjustor for the rear end damage and she opened a new claim for the hail damage. The hail claim was handled by another adjustor but we communicated to both adjustors that we would like to combine both claims and either take a cash payout or write the car off (we own the car 100% with no liens). The rear end damage was $11,000 and the hail damage was $5,000 on a $20,000 car. Wawanesa communicated to us that the repair shop had to have our approval to repair the car and once assessed by the repair shop we could decide to take the payout. The repair shop proceeded without approval and Wawanesa would not write the car off at that point or give a cash payout even though the repair shop admitted to proceeding with no approvals from either us or Wawanesa. The hail claim has not been repaired yet and it has been 3 months since the damage. Now we have received a letter retracting our insurance for non payment even though we have not received an invoice from Wawanesa since our last scheduled payment that we paid in full. They have forgotten to invoice us, my parents and my friends in the past and have sent them the same letters due to issues with Wawanesa's administration system. It seems like they are tired of our claim and want to drop us as customers even though we were not at fault for any of our claims and all of the mistakes have been made on their side. They had apologized to us for the issues handling the claims but now with the letter dropping our insurance it seems like they don't want to deal with us. We were always very professional in our dealings with Wawanesa and the at fault insurance company has been very good to deal with. (Intact Insurance). We are now changing insurance providers.

Our vehicle was hit by a driver insured by Wawanesa beginning of June. It was a hit & run but the driver was caught. Almost 4 months later, and dozens of calls trying to get damage repaired/paid for, we get a call saying there isn't enough evidence to pay the claim. Such BS!! With police report indicating hit and run, and the driver claiming to have to done it and they say there isn't enough evidence?
Worst inusurance company EVER!!! Will definitely be disputing this one. Might take months because as the saying goes... Delay, delay, that's the Wawanesa way!
Would have given them 0 stars had that been an option.

Car hit by another person in August, insurance did not try to get us top dollar for car, they also declared salvage status on car before we settled and it was still road worthy? Can you say bargaining in bad faith, forced us to take off road and get another vehicle out of pocket right away before settled in Nov 2013, eventually got paid more than offered but the tactic of declaring car as salvage status when road worthy was ludicrous... why no class action law suits yet baffles the mind.

They eventually come up a $1000 from what they said and let us keep the car in end as salvage which was better than what we were first offered which was at least $1500 below market value even with higher kms, have not sold car as salvage yet, but should get $1200, so made out better in end than if I had sold on market wholesale, but not if I had accepted their low offer to start with!!

Son was quoted about $125 per month, after he asked them to check his grid level due to tickets and a suspension, they claimed he did not divulge everything, then took out three months of premiums out of his account in one shot at $260 x 3 months = $780, over double what he was quoted, I told him to go elsewhere before that but he did not listen... live and learn!! That was just for comp an PL no collision coverage! He called to cancel, they still took another payment out, then said oh by the way you have to sign this and send it back to us (the broker), over 3 weeks later, then did not send a policy or pink slips out on time so technically was driving with out insurance for two weeks until I told him to park and cancel in writing... of course they said he would get his money back (less min. retained premium at higher amount? and 1 month plus beyond when he quit driving... time will tell, still waiting for that form and credit back??

We cannot move insurers until two open home claims settled so why would I use them again in future after I can change insurers!!

If you want to talk to a broker from wawanesa and if you are new to auto insurance think twice of talking to Kim. When I missed to pay my auto's downpayment and advance payment the first time I never thought that automatically the cheque will be dropped again for the second time withoout wawanesa informing that my cheque bounced back. Then I received an email my policy was automatically cancelled. I talked to Kim. She told me same thing that was emailed to me that if I want my policy reinstated I have to pay the whole amount of my policy for one year. I told kim that I cannot afford to pay the whole amount. I asked her if there's other option. She told me no other insurance company will accept me bec. I missed to pay and only Johnson's will accept me. Because I was totally new to such policy and I told her that kim was so impatient on me that the only option she was giving me is to pay the whole amount

if I could give 0 stars or negative stars I would I was in a no fault of my own collision the other guy also had wawanessa so there was no one fighting for me they totaled my car and gave us less than we payed to store it in the winter run far away from them

I had a bad experience with Wawanesa and I later realized it's better to pay a little more for insurance and get better service when you need it. No one admits to their mistake ....had to call several times to explain the same thing over and over and it was not for a lot of money.....but they lost my business for life. Plus a few others. They have the worst customer service!!

This company had a very bad customer service,they have no patience, very unprofessional,the agent never respond to call back,I have claim that never solve for one month.they never answer my question clearly.it Was terrible.,I have to talk to different agent and most of them are terrible. :-(

rates are good but when it comes to claims the adjusters talk back at you yell at you…

Dont let this company fool you. Most if not all the reviews are based on people who have not been in an accident or who have not submitted a claim. Steer absolutely clear of this company. Their rates are the only thing going for them. Don't wait to find out what its really like to submit a claim to this company. Adjusters that talk down to you and haven't got a clue whats going on because they just follow policies and procedures.
Run down walk away from this company. Do your self a favor and go with the best. Western! Skip this company all together. Horrible communication skills. If Wawanesa was the only insurance company left in the world, I would drive without insurance and take my chances.
Guys don't let the figures sway you, they are the absolute worst insurance company ever. They are at the top of the worst.
Don't fool yourself I've been with them for many years too, and everything was fine. Until I needed them.

I was rear ended resulting in a minor dent in December 2012. It is now four months later and despite numerous attempts to contact the assigned agent by phone and email by both myself and my broker I have yet to make a claim. This was after 8 phone calls and seventeen emails that I initiated. The system of reporting an accident requires a verbal presence with the adjuster on the phone. Sending written cdetails under one's signature is not acceptable. The adjuster refuses to set a phone time but calls randomly. Even with thus random calling he only made an attempt to call twice in this whole period of time. My return calls and detailed emails went unanswered. I would NEVER insure with Wawanesa again.