AMA Auto Insurance Reviews

Last month got sideswiped on the passenger side of my one week old Jeep Wrangler and AMA claims I’m at fault even with a video, and pictures showing the others driver was trying to pass me in the right in the ditch. I was doing the speed limit of 50kmh and I had just turned off highway 18 onto highway 44 in Westlock Alberta, when I tried to pull off the road from the right-hand lane when a truck hit me in the back passenger tire I swerved left and the other driver turned left hitting me a second time the right front tire and the video shows all this but yet AMA says I’m at fault because apparently, the other driver has the right to pass you in the ditch. The video shows the other driver's tires kicking up dirt and also shows, according to the timer on the video, that he closed a 2-3 car length in 1 second... I've been paying thousands of dollars to AMA for insurance for over a decade I have a clean abstract and a 5 year clean commercial drivers abstract the last claim I had was a tree fell across the box of my truck during a bad storm in 2008 and AMA screws me... I've already told them when my insurance needs to be renewed I’m going elsewhere. I’ve got 3 vehicles, 2 quads, 1 Harley Davidson, a camper, boat, and house all insured with AMA and all paid in full until January 2020. Thousand of dollars a year AMA is loosing from me after this never have I been so disgusted with an insurance company in the almost 30years that I've paid insurance... Goodbye AMA, I hope no one else gets screwed like this, and for my adjusters, I hope they get treated with the same ignorance that they showed me!!!

I was a customer with AMA for 18 years. I had an accident six years ago not my fault. I had a six-month-old Jeep Grand Cherokee that was a total Loss unfixable. I lost over $8000 with the payout. Was told that was all they would give. Took over 2 months to resolve. Complaining doesn’t help, was told to get a lawyer. Unbelievable, employees not in a good way. Very rude, ignorant and arrogant. About five months ago I received a bill for $5400 a year for insurance. This was the first time that I realized how much we were paying, as my wife always pays the bills. I thought this was extremely high, although, it was for three vehicles. I decided then and there to reach out to her broker it was the best decision I have made in a long time. By doing this it’s saved me over $2000 a year. I can mention several other bad experiences I’ve had with this company. I hope whoever decides to, read this review and please take my word for it. If not, read the other reviews, they are all quite similar. This company is very crooked and dishonest! Hopefully, you make the proper decision.

My vehicle insurance was with AMA for the past 20 years. I’ve never had a claim, no accidents, no traffic tickets. For 20 years I’ve been paying them for insurance and now last night at work someone hit my vehicle and never left a note “Hit and run”. My vehicle was legally parked in a crescent. This is out of my control as anyone would know who has been in this situation. I’ve filed a hit and run with the police and went to AMA to get it fixed. When I got to AMA, I was expecting to pay my 500$ deductible and they would take care of the rest. I was very wrong, paying them for 20 years of insurance with no claims, they tell me my premium will probably go up since it’s a brand new vehicle. How can my premium go up for a parked vehicle that I’m “Not at Fault” for? It’s a hit and run and can happen anytime, anywhere to anyone, unfortunately. I told the agent I do not want my insurance to go up over this. I’m shocked, the agent has the nerves to tell me to just paint over it and it should be fine. Excuse me? This is the most ridiculous thing I’ve ever heard in my life. It’s a brand new Acura, I’ve been paying for 20 years of insurance and they tell me to just paint it myself? Also, the agent said it’s AMA policy to raise premium over things like these and they can’t do anything. Real nice, from an insurance company that is this cheap and all about taking your hard-earned money and when something like this happens, oh, your premium is going up. I’m done with AMA and I’m moving my house insurance, all vehicles and life insurance elsewhere. I will pay out of my own pocket to fix my vehicle but I will leave you a bad review over this. Beware, everyone, this can happen to you as well.

Luckily we just had a vehicle breakdown outside our house. But we have been on hold with AMA for 3 hours now. In Alberta, in the winter we are lucky that we weren't on a highway when the car shut down. Why are we paying for a membership when it would be much faster for us to call a competitive towing company to tow us? I will not be renewing my membership. It would be much cheaper for us to use a tow company when needed rather than the services AMA provides. If they provided what they say they provide, I would have no problem using them, however, the long wait times and poor customer service makes it hard to justify. I will be saving my money and using a more reliable service from now on.

Couldn't get in touch with our Agent ever. Asked 4 times for claim forms that were always in the mail. I ended up with a concussion and months of therapy. Didn't realize what was happening to me. I needed care as concussions do not show up right away as I have learned. Had to get a 4 legged cane, sunglasses and double vision before I could get therapy for it. I am so mad at them. My insurance company was not there for me. I should've sued my husband that was driving I might have gotten something. Thankfully my doctor arranged free therapy treatments but I could've used double the amount I got. 3 months 'till I felt that I could continue therapy at home by myself. I hate AMA. The chances of getting another concussion have increased.

If I could give a lower rating, I would. They have been the worst to deal with in my recent whiplash accident. They don't care at all, except for their money. They will do anything, including mock you and your injuries. It is not about pain and suffering, it is a huge game to them.

44 yr member, 2 claims, 9 and 10 yrs ago, or so. Charging me $1,100 and change for $1M PLPD. Totally out of line with the market. My bad. How many years of the 44 have I been overcharged? Hate to think about it.

Why was I cancelled for non-payment when I don't owe AMA anything? I cancelled my insurance because I sold the car. When AMA tried to force me to pay an extra month, I refused, so AMA put on me a cancellation for non-payment. Do you know that I can't get insurance anywhere without paying for the full year? Isn't it against the law to have insurance on a car when you don't own it?!!!

I notified AMA insurance that our house had sold on July 25th. When I was asked for our new address, I let them know that we are living in a fifth wheel until we figure out where we are going. I let them know we are going to spend a couple of months on Vancouver Island in the winter, and that we planned to go across Canada in the summer. I did not give time frames, nor did I say we would be leaving Alberta permanently. On Thursday, August 16th my husband and I both received e-mails and phone messages telling us to contact AMA immediately. The phone message said that because I had not sent in my confirmation of the primary driver, my auto insurance would be cancelled. I called them and asked what they meant. I've had the car since November 2014 and have never had to submit such a thing. I was told that a registered letter had been sent to my last known address on July 30th. I, of course, had not received that letter since we had sold that house. When I pointed that out, she then proceeded to tell me that I was moving to BC and would be travelling around Canada and the US, so, therefore, they could no longer insure me. WHAT? I told her we were NOT moving to BC and that we were not travelling to the US in our fifth wheel. I also told her our home base will be Alberta. She did not take my new address. I have several questions about this. 1. since when does an insurance company get to dictate where I travel? 2. Why would anyone send a registered letter to somewhere the person no longer lives? It took two weeks to contact us by e-mail and phone. Would that not have been the way to connect in the first place? 3. I was told that AMA is only licenced in Alberta so they could not provide us service in other provinces. My insurance policy went to the end of November. As of this date, I have been in Alberta for all but two weeks of the year. Does that mean we would not have been covered in the other province we visited? I am thankful that I have never had a claim. I suspect it would have been a gong show with how AMA has handled this situation. Total crap service! When I complained about this formally, I was connected with someone who was "reviewing" our situation. I was told our insurance would be reinstated. They acknowledged that they should have found another way to contact us for the information they required. So, the "reinstatement" is: a reduced liability coverage and no collision or comprehensive. Complete garbage. We are looking for alternatives since their reinstatement as it stands is not acceptable.

I have been with AMA for 4 years. Every time I've gone in they've needed to, basically, re-enter my information with current mailed documents, showing where I live and who I am... even though I have provided them with this information numerous times. I was also told by a staff member that there are cheaper places to get insured and that I should, as I came in with 3 kids I work with, so it was assumed I could not afford their insurance as a 'single mother'. I wanted the CAA coverage and told her no, I was getting insured there. It took over 3 hours for them to finally figure it out and do it. A year in, I had a near accident, to which I was told by police, I was not at fault. The man had my information and went through AMA. I had a review and then there was no follow up. My insurance was raised from $80/m to $135, when I inquired if it had to do with that incident, I was told no, it was because of the forest fire in Fort Mac. I found out through a different insurance agency (I wanted to switch due to terrible service, bad attitudes, and negligence on their part) that they had, in fact, blamed me for the accident. I was not informed of this and was lied to my face about this fact!! Now I'm trying to cancel with them, I mentioned this upon renewal that I am moving provinces, so a full year was not required to insure me. Now they want to penalize me again for their error. I have 2 other friends who have had the exact same issues (AMA losing people's paperwork and lack of follow up) and have thus cancelled their policies. I wish I had done research before ever using this company and I hope to help whoever reads this, so they don't end up getting completely screwed over by this company over and over again.