AMA Auto Insurance Reviews

I have been with AMA for 4 years. Every time I've gone in they've needed to, basically, re-enter my information with current mailed documents, showing where I live and who I am... even though I have provided them with this information numerous times. I was also told by a staff member that there are cheaper places to get insured and that I should, as I came in with 3 kids I work with, so it was assumed I could not afford their insurance as a 'single mother'. I wanted the CAA coverage and told her no, I was getting insured there. It took over 3 hours for them to finally figure it out and do it. A year in, I had a near accident, to which I was told by police, I was not at fault. The man had my information and went through AMA. I had a review and then there was no follow up. My insurance was raised from $80/m to $135, when I inquired if it had to do with that incident, I was told no, it was because of the forest fire in Fort Mac. I found out through a different insurance agency (I wanted to switch due to terrible service, bad attitudes, and negligence on their part) that they had, in fact, blamed me for the accident. I was not informed of this and was lied to my face about this fact!! Now I'm trying to cancel with them, I mentioned this upon renewal that I am moving provinces, so a full year was not required to insure me. Now they want to penalize me again for their error. I have 2 other friends who have had the exact same issues (AMA losing people's paperwork and lack of follow up) and have thus cancelled their policies. I wish I had done research before ever using this company and I hope to help whoever reads this, so they don't end up getting completely screwed over by this company over and over again.

Was t-boned, other driver took 100% fault. Originally the claim was going well until we rejected the low-ball offer for my written-off vehicle. My vehicle was in perfect condition except for the cracked windshield as per the adjuster. We told him we’d have to think about it as it seemed horribly low. He then proceeded to call me 6 times, text me, and email twice, all within two hours!! My husband then emailed him stating how unprofessional he was conducting himself and that we would be consulting with a lawyer. Upon doing that, we were advised to only communicate through email and take as long as we need. Months even. Almost 2 months later and lots of comparison vehicle we had to search online we got 50% more than the original offer. AMA is not here to help you or look out for you. They were awful. An accident that was NOT my fault and I was made to feel like I was being attacked by the insurance company who’s supposed to be on my side.

I was side-swiped last year. My insurance adjuster wouldn’t return any of my calls. I had to email in a complaint and then he finally called me back. I had Accident Forgiveness coverage and they removed it because I was “partially at fault” (even though both insurances said that the accident wasn’t my fault at all. It was 100% the other person's fault). I’ve never had any issues with AMA until this accident. Which wasn’t even my fault. Really disappointed in how they handled things.

Underwriters were nice but salesmen usually aren't. When it came time for my claim, they told me what I thought should happen but the adjuster and appraisal changes their numbers 3-4 times to get out of a payout

Wouldn't even choose them if it was my last resort. Communication on their end was horrible, not friendly, not helpful. Would recommend ANY other insurance company

AMA has nice people working there but the insurance rates are completely out of line. They wanted to charge me $1,300 and this is without any claims, traffic tickets, or damages. I started with paying less than $1,000 /yr. There's definitely something fishy going on. Shop around. Don't choose AMA

I have been a client with AMA for over a decade. This year I was thinking about working for Uber, so I called AMA to see what I would need to do if I were to work for them. They gave me information, great and I said I would call back if I decided to work for them. I failed my class 4 and opted not to work for Uber... several months later I get a call from some AMA guy asking me about what I use my car for, I advised him I used it to get to work and back and for personal. He asked me if I used it for business, I told him No, he told me that it was because I called inquiring about uber... and I let him know that I decided against it. About a couple weeks later I received mail, advising me that my Insurance will be cancelled and to seek insurance elsewhere. It was a good day.

AMA auto insurance is not competitive. No demerits, one 3yr old speeding ticket. 3-year customer. Their renewal quote $300 per month higher than others. Big new buildings to pay for and lots of dead weight in the offices.No wonder they were ripped off millions by an executive employee.Foxes guarding the hen house.

Don't deal with AMA. They are extremely overpriced. I was quoted $250 a month for insurance for my car so 3 grand a year... for a car worth only $5500. I managed to get it down to $190 but that was with a $1000 deductible and took basically everything off my insurance except comprehensive and collision. Went to TD insurance and got insurance for $133 a month with $250 deductible, totally covered and accident forgiveness.

Please take my warning and do not deal with them. Their customer service is horrible. I paid my January's insurance (as my new one with cheaper insurance starts feb 1) and they want to charge me another $104 for I don't even know what to be honest and I don't know why it can't come out of my deposit I paid when I started with them. I spent 15 minutes trying to get the lady to explain it so I can understand and she basically told me "well it makes sense to us" after I said this makes zero sense to me. I still don't understand why I'm getting charged this but it's easier to just pay it then keep fighting it.

Seriously though do not deal with AMA. I am now with TD and they're a lot cheaper.... 120$ a month cheaper.

Don't deal with AMA. They are extremely overpriced. I was quoted $250 a month for insurance for my car so 3 grand a year... for a car worth only $5500. I managed to get it down to $190 but that was with a $1000 deductible and took basically everything off my insurance except comprehensive and collision. Went to TD insurance and got insurance for $133 a month with $250 deductible, totally covered and accident forgiveness. Please take my warning and do not deal with them. Their customer service is horrible. I paid my January's insurance (as my new one with cheaper insurance starts Feb 1) and they want to charge me another $104 for I don't even know what, to be honest, and I don't know why it can't come out of my deposit I paid when I started with them. I spent 15 minutes trying to get the lady to explain it so I can understand and she basically told me "well it makes sense to us" after I said this makes zero sense to me. I still don't understand why I'm getting charged this but it's easier to just pay it then keep fighting it. Seriously though do not deal with AMA. I am now with TD and they're a lot cheaper.... 120$ a month cheaper.