Got excellent service!
by Canadian Koala on Feb 26, 2021
5 out of 5 stars
Car Insurance Reviews
National Bank General Insurance Auto Insurance Reviews
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(6 reviews)
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Agent/rep attitude (2)
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Claim - adjuster (1)
Claim - rental car (1)
Claim - repair shop (2)
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I was insured with National Bank for 4 years. I had 2 claims with them over the course of these 4 years. Both times, the claims were handled effortlessly with great communication. Customer service is impeccable and I would insure with them again if they had not quoted me a higher price. Definitely recommend this company for anyone who wants to be insured with peace of mind and hassle-free claims.
Absolutely disgraceful service. They continued to take money out of my bank account for almost a year after I cancelled my insurance policy for the sole reason that they do not offer service in the province I moved to. I notified them of the overcharges by email and by phone, asked for them to call me back, asked for follow up, asked for confirmation of receipt of my emails - received absolutely no response to all requests. I was left to continue calling and following up with them at every turn. Was never offered even a simple apology for their mistake (I had in writing proof of my request to cancel 11 months prior) and on top of that - they had the audacity to remove a $250 cancellation fee from my reimbursement after stealing money from me for almost an entire year. This is their SCAM - Beware consumers! They ignore your cancellation requests and continue to take your money so they will have enough to cover a $250 cancellation fee that they will then take for themselves.
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Very bad insurance company. The customer service staff and manager accepted to lose their face because of $15/month premium. Moreover, it is their fault. Never use National Bank Insurance.
We have been with National Bank for over three years now and recently both by wife and I made claims for our two cars. The persons taking the calls were very friendly and helpful. Although it took some time for the claim to start, gathering all the information, after that we felt highly supported by the insurance company personnel. We could pay marginally less in a different insurer but the quality is not the same as they even offer you garages where the work was done to our satisfaction
We have auto and home insurance with National Bank and to keep us from moving our home insurance to another insurer, they lowered the liability-only premium on our vehicle to peanuts.
Our Honda Civic suffered minor damages by another car in 2009 and the claim process was very simple. We were referred by National Bank to a Civic dealer with body shop and were provided a courtesy vehicle. We are pleased with the phone service (rarely had to wait to talk to someone).
I already have home insurance with National Bank, for which I received my renewal in the mail, very clear, with all the details on the coverage and explanation for condominiums owners. My car insurance is coming up for renewal with another insurer and decided to get a quote for my car with National Bank. Submitted my request for a quote online and they got back to me the next day and assigned me an agent on the phone that took me through the whole process. I am glad to report that I signed on with NBC after substantial savings and excellent service over the phone. No regrets and highly recommend them. At the end of the day, you purchase insurance for peace of mind hoping never to have to use it!