BCAA Auto Insurance Reviews

Had car issues. They took over 3 hours to confirm they were coming. Left car with keys inside late at night. At 5 am the next morning I find out they never showed up to get the car. The next day was Nov.11th and they were closed. Never got a message or heard from them regarding the claim. First time using BCAA and the last time. Ridiculously unprofessional company.

I just recently had a total loss of my 2010 Santa Fe. The adjuster assigned to my claim has been curt and unprofessional thru emails. There are spelling and grammatical errors and zero pleasantries. It’s given me a feeling of being unwelcome. I did repairs and maintenance to my vehicle on July 10th of $2900 and in June spent $1400. On July 14th a deer totalled the vehicle. Prior to the knowledge of the work done which included four brand new tires costing $824 and two ball joints, brake callipers etc... the adjuster came up $500 from the original settlement offer. What a kick in the teeth. The entire time I have been hounded to send the signed registration. I had a great experience with them the entire time I’ve been forking out money with no claims, but the second I need to “cash in” I’m a nuisance.

I needed a battery boost and when I called BCAA to request help, it was not disclosed over the phone that Immediate Access to Roadside Assistance costs and extra $50 + plus basic membership of $80. When the facts are not mentioned, it feels like I was scammed by BCAA, The facts were not fully disclosed. I had mentioned over the phone several times that I wanted the cheapest/best value membership but I was quoted $136. Had I known that I could have only paid $80 for membership, then I would have requested someone to give my car a boost instead. They also force automatic renewal at the end of the year! You don't have consent if you would like to renew or not! This is truly a scam BCAA! I would never buy Home Insurance from BCAA. I would never by Travel Insurance from BCAA. I would never recommend anyone to use BCAA. Buyer Beware!

I just purchased a vehicle and had the lady at the dealership doing my insurance called to update my policy. We were on hold for 45 minutes while she kept asking co-workers about our questions. Meanwhile, I was late for an appointment but couldn't leave until we got this done. The agent also said this is normal for them, and you usually have to call 5-10 times to actually get through. I will not be renewing with BCAA and will be phoning the branch to tell them they should have experienced agents answering the phone.

As a BCAA home insurance customer... I thought about purchasing BCAA optional Auto Insurance! As everyone knows... British Columbia has the highest auto insurance rates in the country. I am a person who owns three vehicles so I wanted to see what kind of discounts I would get by purchasing BCAA optional Auto Insurance! I saved approximately $200 per year per vehicle! One day I went outside to get into my truck in front of my house and the side window was smashed out... I made the call... BCAA gave me the number to the insurance provider that they use. Five phone calls later and an hour or so of my time... I really started to get frustrated! I eventually asked the glass company how much my bill was going to be! The total bill was $326... My deductible was $300... I decided that making a claim with this insurance company wasn't worth $26 and hours of my precious time! At renewal time I will not be purchasing optional insurance from BCAA... It even scares me about my home insurance!!! It's kind of scary!

COMPLETE FAILURE at taking into account ALL ASPECTS of client's roadside situations, chronological breakdown events, mechanics statements that vehicle could take up to a week or two to fix, necessity of client to be at another destination - not near the garage it was towed to, not accounting for ferry fees ... the list could go on. EXTREME DISAPPOINTMENT at lack of detailed knowledge when speaking with BCAA agent(s).

We pay a bit extra for insurance through BCAA because they are known to be very efficient and friendly in the past. Not so much anymore. After the initial call to report the claim it took 2 weeks before I had to call in to figure out what is going on with my claim. I was given the claims adjuster's info whom I then called and emailed with no replies. Another couple of days go by and I had to call in again to figure out what is happening. I finally got a hold of the adjuster after escalating to their supervisor. Set up my repair shop assessment appointment but still needed to find out the fault through ICBC. Again a few more days go by I had to call ICBC to follow up and it was 100% the other party's fault, so I shouldn't have to pay the deductible. I called the claim adjuster and emailed her to make sure I do not have to pay my deductible. No response. Now it's been over a month and no response. I called back the main auto insurance number and I found out the claim adjuster is no longer working at BCAA. The CSR put me on hold and managed to call the ICBC contact and confirmed that I will not have to pay the deductible. Great, finally, I go to the repair shop and they didn't hear anything back from BCAA so I was forced to pay the $300 deductible because no one called the repair shop to tell them otherwise... So now I'm trying to get a hold of any claims adjuster so I can get my $300 refund. It's coming to 2 months now. Will I go with BCAA on my next auto insurance? I doubt it.

Went in to the Lonsdale branch to replace plates, after a long time of a clerk trying to sell me new insurance, I pay my 18 dollars for new plates WHICH I came in for, not her chance to sell me my icbc insurance !

Found it very unethical treatment of an icbc policy holder.