Car Insurance Reviews
BCAA Auto Insurance Reviews
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(24 reviews)
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COMPLETE FAILURE at taking into account ALL ASPECTS of client's roadside situations, chronological breakdown events, mechanics statements that vehicle could take up to a week or two to fix, necessity of client to be at another destination - not near the garage it was towed to, not accounting for ferry fees ... the list could go on. EXTREME DISAPPOINTMENT at lack of detailed knowledge when speaking with BCAA agent(s).
Went in to the Lonsdale branch to replace plates, after a long time of a clerk trying to sell me new insurance, I pay my 18 dollars for new plates WHICH I came in for, not her chance to sell me my icbc insurance !
Found it very unethical treatment of an icbc policy holder.
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
BCAA agents explain everything very clearly and though I've been a driver and insured for the past 30 odd years - (no claims ever) - I always seem to find out something new about insurance coverage when I go in to renew my annual policy.
I just purchased a vehicle and had the lady at the dealership doing my insurance called to update my policy. We were on hold for 45 minutes while she kept asking co-workers about our questions. Meanwhile, I was late for an appointment but couldn't leave until we got this done. The agent also said this is normal for them, and you usually have to call 5-10 times to actually get through. I will not be renewing with BCAA and will be phoning the branch to tell them they should have experienced agents answering the phone.