BCAA Auto Insurance Reviews

I needed a battery boost and when I called BCAA to request help, it was not disclosed over the phone that Immediate Access to Roadside Assistance costs and extra $50 + plus basic membership of $80. When the facts are not mentioned, it feels like I was scammed by BCAA, The facts were not fully disclosed. I had mentioned over the phone several times that I wanted the cheapest/best value membership but I was quoted $136. Had I known that I could have only paid $80 for membership, then I would have requested someone to give my car a boost instead. They also force automatic renewal at the end of the year! You don't have consent if you would like to renew or not! This is truly a scam BCAA! I would never buy Home Insurance from BCAA. I would never by Travel Insurance from BCAA. I would never recommend anyone to use BCAA. Buyer Beware!

I just purchased a vehicle and had the lady at the dealership doing my insurance called to update my policy. We were on hold for 45 minutes while she kept asking co-workers about our questions. Meanwhile, I was late for an appointment but couldn't leave until we got this done. The agent also said this is normal for them, and you usually have to call 5-10 times to actually get through. I will not be renewing with BCAA and will be phoning the branch to tell them they should have experienced agents answering the phone.

COMPLETE FAILURE at taking into account ALL ASPECTS of client's roadside situations, chronological breakdown events, mechanics statements that vehicle could take up to a week or two to fix, necessity of client to be at another destination - not near the garage it was towed to, not accounting for ferry fees ... the list could go on. EXTREME DISAPPOINTMENT at lack of detailed knowledge when speaking with BCAA agent(s).

Went in to the Lonsdale branch to replace plates, after a long time of a clerk trying to sell me new insurance, I pay my 18 dollars for new plates WHICH I came in for, not her chance to sell me my icbc insurance !

Found it very unethical treatment of an icbc policy holder.