BCAA Auto Insurance Reviews

COMPLETE FAILURE at taking into account ALL ASPECTS of client's roadside situations, chronological breakdown events, mechanics statements that vehicle could take up to a week or two to fix, necessity of client to be at another destination - not near the garage it was towed to, not accounting for ferry fees ... the list could go on. EXTREME DISAPPOINTMENT at lack of detailed knowledge when speaking with BCAA agent(s).

We pay a bit extra for insurance through BCAA because they are known to be very efficient and friendly in the past. Not so much anymore. After the initial call to report the claim it took 2 weeks before I had to call in to figure out what is going on with my claim. I was given the claims adjuster's info whom I then called and emailed with no replies. Another couple of days go by and I had to call in again to figure out what is happening. I finally got a hold of the adjuster after escalating to their supervisor. Set up my repair shop assessment appointment but still needed to find out the fault through ICBC. Again a few more days go by I had to call ICBC to follow up and it was 100% the other party's fault, so I shouldn't have to pay the deductible. I called the claim adjuster and emailed her to make sure I do not have to pay my deductible. No response. Now it's been over a month and no response. I called back the main auto insurance number and I found out the claim adjuster is no longer working at BCAA. The CSR put me on hold and managed to call the ICBC contact and confirmed that I will not have to pay the deductible. Great, finally, I go to the repair shop and they didn't hear anything back from BCAA so I was forced to pay the $300 deductible because no one called the repair shop to tell them otherwise... So now I'm trying to get a hold of any claims adjuster so I can get my $300 refund. It's coming to 2 months now. Will I go with BCAA on my next auto insurance? I doubt it.

Went in to the Lonsdale branch to replace plates, after a long time of a clerk trying to sell me new insurance, I pay my 18 dollars for new plates WHICH I came in for, not her chance to sell me my icbc insurance !

Found it very unethical treatment of an icbc policy holder.