Car Insurance Reviews

Canadian Direct Insurance Auto Insurance Reviews

This page has been viewed by: Please wait... consumers
(19 reviews)
Canadian Direct Insurance
2.8 out of 5 stars:
Customer service:
Value for Money:
Claim experience:
Share your own experience
Write a review

Like I had no insurance.

by Retribution on Dec 2, 2016
1 out of 5 stars

For what i saved in money over a few years I lost 10 fold.
They took my money easy enough to insure me.
Everything was ok until I had an accident.
Someone came out of a driveway right in in front of me in BC.
They were 100% at fault.
There was over 14,000.00 in damages to my at that time $15,000 car.
Everyone said the car was a rightoff except Canadian Direct.
I had 10 days use of a rental vehicle from Canadian Direct.
Canadian Direct used that whole time trying to find parts to rebuild the front end of my car. They said it was not a right off and would have to be fixed.
After 10 days they told me they would not pay for the rental car anymore.
The autobody shop payed for the rental for the remainder of the time.
It took almost a week to rebuild the car.
I had problems with the front end after that.
It was hard to sell the car after that with a $14,000 accident on file.
I sold the car a year later for less than $5000.
I think that says it all...

0 of 0 people found this review helpful. Did you?

YesNo

A car backed into my vehicle

by Multiple zeros on Sep 11, 2015
2.5 out of 5 stars

The other insurance company said it was my fault, according to their client. An adjuster never looked at my car, my side of the event weren't taken seriously or checked in any way.
The repair shop was given a very limited time and funds to make the repairs (both driver and passenger doors had to be replaced).
Had a monumental struggle to get CDI to pay for a rental even though I had insurance to cover that.
Now I'm stuck because the accident was settled at 50/50, and my rates have nearly doubled - if I go to another insurance co. CDI maintained my rate, but I can't get that anywhere else due to this accident -which occurred because the other driver didn't check rear view mirror or shoulder check.

0 of 0 people found this review helpful. Did you?

YesNo

great service

by Laura K on Oct 10, 2014
5 out of 5 stars

I switched to Canadian Direct over a year ago after my husband had an accident and ICBC wanted to raise our rates by 1/3 after 20 years claim free!!!
Their rates were great, way less than ICBC and the service was fantastic! The claim I had occurred when I was on vacation in the BC interior visiting a friend and she accidentally backed into my parked car because she forgot it was in her driveway. We both called our insurance companies and they had everything dealt with in minutes. Our car was driveable (damage was to a rear door) so we were able to enjoy the rest of our vacation and get the car fixed no problem when we got home. They arranged for a rental car and everything.
When we sold our car last month they were great about cancelling the policy and the lady on the phone even offered to backdate the cancellation to the actual sale date! The money owed to us was deposited into our account within 10 bus days just as she said it would be. Very impressed!

0 of 0 people found this review helpful. Did you?

YesNo