Canadian Direct Insurance Auto Insurance Reviews

I recently received a notice in the mail that Canadian Direct is merging with Belair Insurance as of 2017 coverages. Doing a bit of research on Belair does NOT give me hope that this will be beneficial to customers. Belair seems to have a very spotty reputation when it comes to rate changes - as in 'increases'.

Canadian Direct was okay for rates until I needed them for a small collision repair. Then they took a back seat to any decision on fault for accident - and allowed ICBC to make the full decision even though ICBC didn't have photos of the damage - just 'he said she said' reports.

I'm seriously looking for an alternative optional coverage company since Belair is coming onto the scene.

I have used this insurance for past 10+ years in Alberta without too big an issue however for the recent two years their services have come down drastically, the agents' poor knowledge on their own rules are appalling. One of my four policies with them was screwed up so badly and they cancelled my policy by mistake and without informing me - we drove without a valid insurance. When I found out and challenged them, they simply stated it was an error, and reinstated my policy on the same day, then charged my credit card. The other times, one agent quoted me the premium and charged my credit card, but merely 20 days later another agent called me and said I needed to pay extra $1050 because they had calculation error. Now Belair Insurance has taken over this company, it is a total mess now during the transition - they could not even tell me what my policies are!

I called their customer services trying to complain, they put me on hold for 30 minutes. I hang up and came here to complain. If they don’t care about their own customers, perhaps it is time for customers to dump them.

The other insurance company said it was my fault, according to their client. An adjuster never looked at my car, my side of the event weren't taken seriously or checked in any way.
The repair shop was given a very limited time and funds to make the repairs (both driver and passenger doors had to be replaced).
Had a monumental struggle to get CDI to pay for a rental even though I had insurance to cover that.
Now I'm stuck because the accident was settled at 50/50, and my rates have nearly doubled - if I go to another insurance co. CDI maintained my rate, but I can't get that anywhere else due to this accident -which occurred because the other driver didn't check rear view mirror or shoulder check.