Promutuel Auto Insurance Reviews

I had over 20 years of experience to insure my cars. During these years, I had insured my cars by a few insurance companies. When my broker had chosen to insure my cars by Promutuel, I found that was the worst choice. First, it's difficult to make a claim when you call them because there is always nobody to pick up the phone and ask you to leave a message to them. Second, they couldn't finish the process of a simple claim over one month. Third, they didn't have the professional knowledge to make a judgement for a simple claim. Therefore, I will never choose this insurance again in my life.

I am a client at Promutuel for over 5 years and recently had an accident that was not even my fault - the claim manager asked me to ask friends to pick up my vehicle from the crash site instead of having it towed. All of their agents make it difficult if not impossible to reach them by not leaving extension numbers or leaving messages on your answering machine that no one can understand. The phone system they use doesn't always function either as I got kicked out of the waiting line multiple times. Customer service at its worst !! My recommendation: stay away from this company!!!