Promutuel Auto Insurance Reviews

I am a client at Promutuel for over 5 years and recently had an accident that was not even my fault - the claim manager asked me to ask friends to pick up my vehicle from the crash site instead of having it towed. All of their agents make it difficult if not impossible to reach them by not leaving extension numbers or leaving messages on your answering machine that no one can understand. The phone system they use doesn't always function either as I got kicked out of the waiting line multiple times. Customer service at its worst !! My recommendation: stay away from this company!!!