Car Insurance Reviews

Westland Insurance Auto Insurance Reviews

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(67 reviews)
Westland Insurance
4.4 out of 5 stars:
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Thanks for digging deep for my benefit!

by Tom on Aug 21, 2024
5 out of 5 stars

An agent at Westland Insurance just completed my auto insurance renewal and was an excellent problem solver. My odometer reading taken last year was typed in incorrectly and was in fact greater by a significant margin than the current reading I provided a photo of. The agent could not provide the discount I was entitled to without proof that the reading for last year was wrong. This took a call to ICBC to solve with long waits on the phone, but she prevailed and my discount and refund were processed.
Thanks for the exceptional service. This is why I do this in person each year at my local WESTLAND insurance office.

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Amazing Service!

by Emilia Bouga on Dec 5, 2023
5 out of 5 stars

Very professional, very easy, very friendly staff.

MANY THANKS!

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They charge me extra $500 without notes.

by Myki on Oct 14, 2022
1 out of 5 stars

We use Westland insurance for home and car insurance, the previous contact was a woman named Marlene and when we asked if we could add another car she would ask I didn't give a proper answer and didn't even give an official estimate, and suddenly asked for an additional $500. I just received an email saying that I don't know because the person in charge has changed and that I should ask my successor about this matter.
The successor, a man named John, only said that the policy had changed, so it was the request. "Even if I asked him to contact the manager, he ignored me."
If it costs me $500 to insure an additional car, I would have taken out another insurance company without hesitation.
Isn't it illegal for you to charge me $500 later without answering my initial request for a quote or other questions?
Marlene and John are the people in charge are very unfriendly and irresponsible people.

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Top Notch Service

by Lesli Malanchuk on Oct 1, 2022
5 out of 5 stars

I’ve always enjoyed my interaction with the staff at Westland Insurance in Oliver. No one person stands out as I find all of them highly knowledgeable, competent, and always friendly. Anyone asking where to get insurance, I tell them to definitely go to Westland Insurance if they want top-notch service with amazing staff. Thank you, Westland….
You make insuring my vehicles effortless and fast. I’m one satisfied customer!

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Thanks Cora!

by Lesley Berry on Jun 1, 2022
5 out of 5 stars

I was very impressed with Cora. Lovely personality, she came out to my car to see my mileage as I didn't know how to take photos using my cell phone. She was very efficient and I appreciated her help. Thanks, Cora!

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Brian Walker Cranbrook Westland Insurance

by Happy Half Century on Apr 9, 2022
5 out of 5 stars

Probably the best insurance agent we have ever had who attended at an auto dealer when we were buying /leasing a vehicle. Totally put us both at ease and was so helpful in advising on updates to our coverage.
To put this in perspective, we have been married for over 50 years so that’s something in our view.

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Estate car insurance assistance

by Helen Jones on Mar 20, 2022
5 out of 5 stars

Irene from the Colwood branch provided very supportive guidance in dealing with an estate car insurance issue. So wonderful to have friendly professional support during such a difficult life process.

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Professional, Helpful, Understanding.

by Konrad on Feb 4, 2022
5 out of 5 stars

Contacted Michelle A. from the Barrie office and was blown away with how helpful and professional the level of service was. She stayed with me all day to get my car insurance set up after my previous company had caused me not to be able to drive for days due to an "I.T. issue" with renewing my policy. Got it all done in one day, probably saved my job. Couldn't be more impressed.

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