Westland Insurance Auto Insurance Reviews

I sold my vehicle as I was moving out of Canada to Australia. I signed the cancellation policy as instructed and returned. I moved out to Australia and was informed a few weeks later they didn’t receive the cancellation. They continued to take money from my account. I sent off another cancellation which they did receive but still would not cancel my insurance, stating “ they wanted proof I left Canada”. I sent them my flight itinerary... not enough. I sent them moving quotes, not enough. I offered marriage certificates showing I was married here in Australia and proof of address.... not enough. They have told me they now want a bill of sale which I cannot provide as it’s packed away ready to be shipped here which will take another 3 months. They will not refund my money they took from my account each month even though they had the cancellation form signed and backdated. Very disappointed that I could take the insurance out with them without signing any paperwork but find it extremely difficult to cancel. Not happy with Westland at all.

Unfortunately, I had a very bad experience with the very unprofessional brokers that I was dealing with. So I called the office to cancel my auto policy. Due to that my car was written off by the third parties insurance the broker advised me to keep it under the parking policy which I switch a month prior to the conversation while the claim was in the process, so he emailed me back stating if I was to cancel today, I would be returned some money. Then I spoke to him on the phone and accepted to keep the policy and I asked him how much money were they going to withdraw on the next payment. He told me: nothing because you have a credit. That was a lie because they tried to withdraw the premium amount from the last policy. So I called the office to express my issue. The broker I was dealing with was not there, so another broker attended me. I switched my policy to parking, so it was wondering why they tried to withdraw the premium from the old policy. She started accusing me of lying that it does matter if your car has been parked, you still have to pay, so I after I could get her to listen to me, I explained to her that I have switched my policy to parking and that they were still withdrawing the premium rate from the old policy. Told her about the conversation with the other broker and she basically called me a lier that he would have never said that. She never cared about my problem or to resolve it, they only care about the money. Because they did try to withdraw money and I didn't get sufficient funds because I was not expecting the withdraw. I was charged an NSF by the bank. Never will I deal with this company again and I advise everyone else to not.