Westland Insurance Auto Insurance Reviews

I just would like to share what an amazing experience I had with the agent today out of the Duncan Cowichan Commons office. She assisted my husband and was so kind and patient with him. She was so pleasant to deal with and we both loved her energy. It's not every day your treated like a brand new client and greeted with warm smiles. She got the job done quickly but also gave some great advice. Thank you for your exceptional service, I will recommend ALL my friends & family to deal at your location! Keep on Shining :-)

It certainly is worth providing a well-earned compliment for Westland Insurance! During these trying times, while COVID-19 is upon all of us, the team at Westland Insurance located at the Hillside location in Kamloops really worked hard to meet my insurance needs. In addition to the newly established (COVID-19) procedures, to make matters worse, my cell phone was not working properly. However, they did not let frustration get the better of them; they both maintained a very patient, polite, and professional demeanour. It is easy to say thank you very much for your assistance, well done!

Our experience with Westland Insurance representative was very positive. We found a representative very courteous, knowledgeable, and efficient as she guided us via phone consultation to address our insurance needs. She exhibited professionalism and had excellent follow up by promptly addressing our questions. Thank you for your assistance.

Many thanks to Westland and their representative for being so patient and helpful with a senior unused to renewing by Email. He was very kind, thoughtful and explained everything perfectly. It made for one less stress during this very stressful time.

Westland insurance at No 1 road and Steveston Hwy has been my go-to car and motorcycle insurance joint for years. Everyone that works there is awesome. Really know their job well and know everything about the business. Go there and you'll see what I mean.

On Jan 28th we walked in our Westland Insurance to insure our car. A very kind lady welcomed us over to her desk. She went over our policy asking questions along the way. Asking if we would like more coverage and explaining our options. Before we knew it we were done. Fast and efficient. Thank you so much!

The agent at the Kelowna lakeshore location has been extremely helpful on both occasions I have been in. Instant answers to any questions, thorough explanations and a smooth renewal process.

The agent at the Lonsdale branch spent the time needed to check out the best price option for my renewal as I was considering putting my coverage on hold for an absence or taking advantage of the discount for driving under 5000 km/year. She explained all the options clearly, called ICBC to confirm last year’s odometer reading & made it all a very enjoyable experience.

The representative at Westland Insurance in Sechelt helped us with a vehicle transfer and related ICBC insurance. She was knowledgeable, friendly and helpful double-checking for any possible premium reductions and ensuring we had the correct coverages.

Last week, my employer tasked me to obtain all the required plates and insurance/registration for a newly purchased Nissan pickup truck that we were to get from the dealership. As Westland has our fleet insurance portfolio, I went to the branch where I was met by an agent. I explained that my wife deals with all our insurance needs and that I was "in the dark" and a bit under the gun ( needing this for the next morning ). The agent and his team made this process as smooth as possible in a very timely manner with smiles all around. Made me look like a rock star and my employer asked that I pass on their gratitude for the very prompt excellent service. Thanks again!