Westland Insurance Auto Insurance Reviews

The Pemberton office has incredibly friendly, knowledgeable staff but they are way understaffed. Very long wait time to be served.

I have been coming to this location for the last 2 years to renew my car insurance and had received excellent service. But when I visited them this time, I was put off by the agents' attitude. My insurance was to expire that night and I needed to renew. But my car was in the shop and I was told that it will take a week before this is available. I left my insurance paperwork in the car. Thinking I have been going to this location for the last 2 years, all my info will be in their computer system. When I got there at 8:50 (they close at 9:00) and ask to renew my car insurance, the 2 agents were reluctant to help. First, they insisted on charging me $5 for not having the renewal papers, then one said that he had already turned off his computer. He told me to come back tomorrow even though I told him that my insurance is due to expire tonight. The other agent Wendy still has her computer on but they emphasized that they have to charge $5. $5 is really a nominal amount but the fact that I was treated like a bother to give them business during their business hour really infuriated me. If they want to stop doing business at 8:50, then advertise your business hours as such. It is unfortunate that I had to experience such poor customer service which cast a shadow on other agents who had previously exhibited professionalism when processing my renewals. It only takes one sour experience to spoil all the goodwill that was previously built up. I will be looking for a different broker who actually values my business. I would have given them 1 star but I give 2 stars to factor in the services I received from previous agents.