Zenith Insurance Auto Insurance Reviews

I have been trying to contact the broker on the phone more than once for more than an hour with no success. Very poor customer service. As well my house and car insurance went up by 24.62% without having any claim, accident or ticket. I was told that this was a general increase. What an excuse!!!

I was on a working holiday from Australia and purchased the insurance from a broker. The set up was extremely easy and I was careful to select a policy that could be cancelled due to the uncertainty in my travel plans. Covid-19 hit and I attempted to contact my broker through email and phone with zero success before I left the country. I then sent an email to the enquiries team and the broker outline the immediate cancellation of the policy. As per the 30-day cancellation policy of the insurance, I was required to pay extra months insurance. However, the following month the insurance company charged me again. I tried to contact both my broker and the company with no success. I then created a stop payment through my bank CIBC which effectively rejected multiple attempts to charge me. 6 months later I have received an email at my old address outlining that I own them an amount of money that is less than my monthly repayment. Please do not use this company ever.