Western Assurance Auto Insurance Reviews

First off, they absolutely do not care about their customers. I had a minor accident last year in July. I made a claim and was told my adjuster would call back to handle my claim. He only called once in which he stated he would call back to investigate further. Never heard from him again. I called numerous times as well as emailed him many times and never got a response. Every time I called the main office, they stated that only my adjuster could help me and to keep trying to contact him. What good is calling the adjuster when they never reply back or answer their emails or calls!!! RIDICULOUS!! Finally, I got a hold of someone at the main office in Jan, only to find out that my adjuster had closed my claim without me knowing and for reasons I wasn't even aware of! When I asked to speak with management or someone higher to investigate, they kept handing me to 3 different people. All of whom COULD NOT help and didn't even know what they were doing. All gave me different reasons for why he closed it but none were true. They told me 1 week prior to my renewal that I had to either fix my car, which only had a tiny dent, or replace it. Since it would've been impossible with such short notice, they said I could keep the same quote even after I changed my car and had it noted on file. WHAT A LIE. I changed my car for that purpose only to have a supervisor, who was handed my file, call me back and state that I couldn't get the same quote as before and that whoever stated that to me was wrong?! My renewal was about to end Mar 1. I decided to cancel my insurance with them as I was tired of this runaround and lies. She said she would cancel it and I wouldn't have to pay a fee because of all the trouble I had. I received a letter in the mail a week later from their credit bureau stating that if I didn't pay my account, it would be sent into collection. I called her back and told her that I did not want my account to going into collections as she specifically told me I would not be charged. She told me to disregard the notice and not to worry. She said she would investigate my file and take it further to fight my claim and why I was mistreated so bad. Thinking I was getting somewhere, she emailed me last month stating that she couldn't do anything for me anymore and did what she could. She didn't do anything, as she always had an excuse for not following up with head office. She simply pushed me off and gave me a number to call to take it further. When I called the number, they were also confused as it was the same company but wrong number given. They decided to help me & took my information last week and to have someone call me back urgently the next day. No one did. I called again yesterday and again they said the same thing. Both times again I was told my account would not go into collection. Finally, I called today and decided to speak with someone in billing only to find out that they had sent my account to collection yesterday and never noted anything in my file when previously I called twice!! I was so frustrated that just to get them off my hands I decided to pay which I can guarantee is why they were avoiding helping me this whole time. THIS COMPANY TAKES YOUR MONEY AND DOES NOT CARE. PLEASE AVOID!!! After all this nonsense if I had known, I would've never signed with them!