Security National Insurance (TD) Auto Insurance Reviews

Had a payment bounce (my own fault sadly). Money was not an issue, had it sitting in my savings rather than a chequing account. I immediately noticed after payment was attempted, and put the money into the account. (Usually, if it is less than a 12 hour period, they will make a second attempt before completely writing you off)... Well not with these folks, they cancelled me immediately and requested the rest of the year of my insurance must be paid in full in order to remain insured. So I did. They put this on my record as a non-payment and screwed me really bad. Here I am over a year later trying to get myself a truck, or even a full-size SUV, because of them, I am not able to get insurance for less than 4500 per year.
Horrible attitude when I called about this, and not helpful at all. I felt like I was being treated like a criminal.

After being with this company for 20 years, I am pissed off at them and looking to take my business elsewhere. Almost everyone pays their premium monthly and not annually. TD Meloche Monnex just decided to charge an extra 1.3% on top of your premium if you pay monthly. After talking to a supervisor just now, I was basically told a lot of other companies do this, so it is just the norm. None of the supervisor's comments were useful. "We are tracking how many customers we lose because of this to see if it is an effective change." So basically you are tacking on fees and telling me you will continue to do so until enough clients leave your company. I now will be spending the rest of the day shopping around for another insurance provider.

I was rear ended at a high rate of speed on the Gardiner, my car needed a new bumper, trunk, and gas tank. They bullied me into going to a 'recommended' shop (carstar), where carstar originally quoted me at 1600. When I contested the price, they came back in sheer spite and said 2400 for repairs. After 3 weeks of back and forth arguing with them to repair my truck, they refused to even touch it, and nothing was done at Carstar. This is after 3 weeks people.
They offered me 1600 to go get it repaired wherever I wanted to, but I would take on the responsibility for my own repairs. Hello? Who was at fault here? I was rear ended. They didn't even respond to my message about the massage therapy and the chiropractor. My adjustor refused to write anything in an email, and just wanted me to sign for a cheque. Obviously she knew she was violating my rights as a claimant and didn't want me to go to a lawyer with evidence.
Eventually, after 10+ phone calls, a manager approved the repairs at the mechanic of MY choice. Except it was my responsibility to organize a tow truck to take it there at MY expense. Luckily I had CAA roadside assistance to help.
My recommendation when dealing with them is to have everything done via email, so you have a paper trail when you require your own lawyer and appraiser to get out there and give you the true value of your vehicle. Stay away from TD, they do not have your back even when you are the victim.

Three years ago, I cancelled my auto insurance on car "A" when I obtained car "B". Or at least that's what I requested. Three years later, I discovered that TD had continued to withdraw payments from my account every month. When I called to have TD address this, and even though I have been a TD Insurance customer for 30 years for my home and two cars, they said that they would reimburse me in the total amount of....$0!
Not very smart TD. I will gladly sue (and seek interest and cost), use every social media outlet available, and cancel my TD insurance accounts (for which I have paid TD over $100K in my lifetime).