Car Insurance Reviews
Security National Insurance (TD) Auto Insurance Reviews
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(33 reviews)
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Poor customer service by claims advisor. Failure to respond to communication both email and phone
I'm trying to replace my policy with my new vehicle, I've been trying for 4 days the reception puts me through to the department who keeps putting me on hold I'm picking up the car today and still can't get through. I am cancelling policy this is insane worst ever!
Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.
I called yesterday 5/27/19 was on hold for 24 minutes, called next day morning was on hold for 18 minutes, called afternoon still on hold for 34 minutes. This is extremely bad.
While I am sometimes discouraged to know that cheaper insurance can be bought elsewhere, I am reminded often enough that my claims experiences have been 100% satisfactory. Most recently my 17-year-old daughter wrote off my mini cooper. As soon as I called in the claim, I was immediately provided with a rental car. A few days later the insurance was looking after physio and massage for the minor whiplash and concussion injury of the accident. (She walked away from a nasty collision). After a few more days I received a cheque to pay out the loan on the mini. It was as much as I paid for the used car which I'd bought only 5 months earlier. I had no arguments, and the rep called to ensure my daughter was receiving proper treatment. In other claims (there have been a few), all 100% fault to the other drivers, I have been given 100% satisfactory service. After the mini write-off, my daughter's car insurance soared through the roof, but a few months later she was off to University away from home. I was able to list her as living away, and while still insured as an occasional driver when home for holidays and the summer, my rates returned to pre-accident normal, since she was the primary driver on the mini but now removed. Wow, $4500.00 can buy a lot of uber rides for her while away.
I received my renewal. My premium is $1202 and the premium for the occasional driver is $262 for a total premium of $1464. I phoned to remove the occasional driver and now my premium is $1460 - what?! The staff at the loyalty dept could not explain why my premium did not stay at $1202. He told me there are many calculations behind the scene and that's what the calculation is. I told him I'm the same driver with or without the occasional driver, and the occasional driver has no impact on my driving skill. He says the car is more available to me now that the occasional driver is no longer insured. The fact is the occasional driver can still drive my car with my permission for the same amount of time and without insurance. I asked him to explain the advantage of having the occasional driver insured. His explanation: without the occasional driver insured, an accident claim will affect my premium; and get this, WITH the occasional driver insured, an accident claim WILL affect my premium. I told him that reasoning is absurd because there is no difference. He was not capable of explaining any further. I was on the phone with him for 20 mins. I've been with them since 1988 (30 years!). He thanked me for my loyalty and offered $40 off my house insurance. I asked that if he was so appreciative of my loyalty, why was the $40 discount not offered up front on my original renewal. It's all lip service. What a scam!
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3 Agents, 3 different quotes, one thing on the phone, different on the paper
For reasons that were not clearly explained, they increased my insurance costs by over $200 a year. Got insurance elsewhere for $250 less a year. Tried telling them that their pricing was not competitive. They don't care. Ended up calling half a dozen times to try and fix this, finally went elsewhere. Remember, insurance is a commodity service you can get anywhere. If they treat you poorly, there is no reason to deal with them. Take your business elsewhere like I did
This company will do what ever they can to deny your claim. Buyer beware. Take your business elsewhere
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I got T-boned by someone who didn't stop at a stop sign. I am not at fault.
TD insisted on writing off my car, and the settlement they offered is way lower than the market price.
I tried to argue, despite my doctor's suggestion that I should avoid thinking too much due to my injury in the accident. But TD didn't care at all and they even lowered their settlement price. I also tried to complain and to talk to the ombudsman. But they are all bouncing me around between adjuster, manager, customer service etc... At one point they even thread me by saying that they have so many lawyers and welcome me to bring the case to court.
I have never had any issue with TD until I filed this claim. But is it the reason why I buy insurance?
Avoid this company, you had my suggestion.
First time contacting TD insurance I was put on hold for 5 hours. The second time I called I was on hold for 3 hours and they came on with a recorded message that they were busy and call ended... Customer service with TD is the worst in the business...