Not at fault collision
by Ok on Nov 2, 2020
1 out of 5 stars
Reading the reviews I see many others share my recent bad experience. I have been a TD auto insurance customer for 15+ years with one major and one minor not-at-fault claims, both years ago and they were handled fairly and efficiently. Out of the blue, my premiums increased $600/year this spring. I called to confirm it was unrelated to our old claims. They said it was an across the board increase for everyone. So I switched to another company and saved $500. But TD would not acknowledge my cancellation notification and sent me registered mail to collect payment. I called their 1 800 number repeatedly but even after waiting over one hour several times, it wasn't answered. Makes one wonder how their service and value went from very good to horrible so quickly?
The so-called adjuster has no voice mail... almost a week and no news about my car accident? HOW COME INSURANCE BUREAU of Canada allowing them to operate?
Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.
First time contacting TD insurance I was put on hold for 5 hours. The second time I called I was on hold for 3 hours and they came on with a recorded message that they were busy and call ended... Customer service with TD is the worst in the business...
Recently I was in an accident and it took TD 5 days to get in touch with me! So I could not even get a rental. The advisor was untraceable as was his supervisor (I left over 20 messages). Then he wanted me to return rental before the settlement was even reached for my car. Rude advisor!!! Then he freaked out because I contacted his supervisor directly. Rates are great but that’s all that this company has going for them. I still have an open claim with them now and it has been 2 weeks since my injury adjuster has responded to my calls or emails. Very stressful to say the least as 6 weeks after my collision I still have not received any wage loss compensation.
My wife had to deal with this company because of a car accident right after she got fired because they told her company she settled and that's what they were waiting for. Also told us that the MSP BC medical would cover the cost of the pain clinic, well that's true if your 30+ because they won't give anyone else young the corazon shots as they wreck your bones. And she lost $3500 depreciation value of her car and they said that's not their problem, oh really how the driver that hit us was insured through you. If you ever have experience with a claim with these people don't settle with what they offer you they are just lucky I don't have money for a lawyer to sue for misleading also reveals personal info. This company is terrible and I hope I never have to deal with them again and I hope nobody else does either.
Poor customer service by claims advisor. Failure to respond to communication both email and phone
I'm trying to replace my policy with my new vehicle, I've been trying for 4 days the reception puts me through to the department who keeps putting me on hold I'm picking up the car today and still can't get through. I am cancelling policy this is insane worst ever!
I called yesterday 5/27/19 was on hold for 24 minutes, called next day morning was on hold for 18 minutes, called afternoon still on hold for 34 minutes. This is extremely bad.
While I am sometimes discouraged to know that cheaper insurance can be bought elsewhere, I am reminded often enough that my claims experiences have been 100% satisfactory. Most recently my 17-year-old daughter wrote off my mini cooper. As soon as I called in the claim, I was immediately provided with a rental car. A few days later the insurance was looking after physio and massage for the minor whiplash and concussion injury of the accident. (She walked away from a nasty collision). After a few more days I received a cheque to pay out the loan on the mini. It was as much as I paid for the used car which I'd bought only 5 months earlier. I had no arguments, and the rep called to ensure my daughter was receiving proper treatment. In other claims (there have been a few), all 100% fault to the other drivers, I have been given 100% satisfactory service. After the mini write-off, my daughter's car insurance soared through the roof, but a few months later she was off to University away from home. I was able to list her as living away, and while still insured as an occasional driver when home for holidays and the summer, my rates returned to pre-accident normal, since she was the primary driver on the mini but now removed. Wow, $4500.00 can buy a lot of uber rides for her while away.
Secure and Certified
Your information privacy and security is very important to us. We use the same 256-bit encryption and data security levels as all major banks. Our practices are monitored and verified by VeriSign and Digicert.
Independent
InsurEye is not owned by any bank, insurance company, insurance brokerage or any other financial services institution. We collect, validate, and analyze insurance experiences of real consumers.
Insightful
We aspire to equip you with insights, data and knowledge to help in making informed decisions around personal finance, insurance quotes, and other important matters. We are always open for your comments.
My brother was involved in a car collision, not at fault. The car was a write-off and they offered him a settlement for the car that is less than the market value. We tried to email them and call them multiple times. Just bounced from an adjuster to a supervisor to a manager it was ridiculous. Finally, I contacted my friend who is also a lawyer who helped my brother get the proper settlement for his car and also got a settlement for his collision injury. My suggestion is to get a lawyer if you get into a car collision.