Poor customer experience
by Unsatisfied on Apr 25, 2017
1.5 out of 5 stars
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Been with them 30 years. Had a not at fault collision. Lady turned left in front of me and I T-boned her. Peace Hills tells me I can have a rental car but if it is my fault they will charge me! I have coverage for this. I advise that the other party was charged by police but they don't believe me. Proof was subsequently provided.
I had my vehicle towed to my driveway. Don't let them take to an impound yard or you will get charged for that. Vehicle is written off and Peace Hills makes me a low ball offer on the vehicle. I owned it for 3 months and wanted what I paid for it. They tell me I can rent a vehicle for 3 days only from date of unaccepted offer. In the meantime I can research values for the same model and provide to them for review. I provide several equivalent vehicle values and black book value and they relent. Then, I ask for the GST over and above the value as I bought the replacement from a dealer. They say, oh ya, we will pay for that but I HAD TO ASK for it. Remember, to insure the new vehicle I had to provide the bill of sale to insure it! They knew it was bought from a dealer.
When I went to transfer title of my wrecked vehicle and pick up my cheque the bill of sale doesn't have any GST on it. I say where is the GST on the bill and was told "trust us".
All through the process, they did not trust me at all but I had to trust them.