Poor customer experience
by Unsatisfied on Apr 25, 2017
1.5 out of 5 stars
Car Insurance Reviews
Peace Hills Insurance Auto Insurance Reviews
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(11 reviews)
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Been with Peace Hills for around 2 decades, multi-auto plus home. Had one not-at-fault claim where my car was totalled. The other guys' insurance was paying it but I was not happy with the final dollar figure payout so I dealt with my adjuster (the same one throughout) & I was paid what my car was worth in exactly 30 days from the accident. Within that 30 days a rental was also provided.
I have found Peace Hills service to be very prompt. Emails & phone calls are answered & returned very quickly. I started with one adjuster & she worked with me to the end. Rates are comparable to somewhat less than other companies when I checked. No complaints with Peace Hills.
Been with them 30 years. Had a not at fault collision. Lady turned left in front of me and I T-boned her. Peace Hills tells me I can have a rental car but if it is my fault they will charge me! I have coverage for this. I advise that the other party was charged by police but they don't believe me. Proof was subsequently provided.
I had my vehicle towed to my driveway. Don't let them take to an impound yard or you will get charged for that. Vehicle is written off and Peace Hills makes me a low ball offer on the vehicle. I owned it for 3 months and wanted what I paid for it. They tell me I can rent a vehicle for 3 days only from date of unaccepted offer. In the meantime I can research values for the same model and provide to them for review. I provide several equivalent vehicle values and black book value and they relent. Then, I ask for the GST over and above the value as I bought the replacement from a dealer. They say, oh ya, we will pay for that but I HAD TO ASK for it. Remember, to insure the new vehicle I had to provide the bill of sale to insure it! They knew it was bought from a dealer.
When I went to transfer title of my wrecked vehicle and pick up my cheque the bill of sale doesn't have any GST on it. I say where is the GST on the bill and was told "trust us".
All through the process, they did not trust me at all but I had to trust them.