Penalized for cancelling
by Disappointed on Jan 11, 2017
1 out of 5 stars
Car Insurance Reviews
Cooperators Auto Insurance Reviews
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(169 reviews)
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Accident Forgiveness (1)
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Billing/payments (27)
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Cancellation experience (21)
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Claim - adjuster (6)
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Review author
I had been with Co-operators since I was 18, twenty years later I move and ask to cancel my home insurance, it was agreed but apparently not noted in the call centre. I called back a couple months later when I realized payments had not stopped. Not only was I not offered my payments back I was penalized for cancelling the insurance after the said date. I argued that I had already cancelled and customer service did not oblige. I am normally very patient and loyal but I will be switching insurance companies. This does not please me by any means.