They only like you if you have zero accidents
by Daniel Wood on Aug 1, 2024
1.7 out of 5 stars
I was shopping around for new insurance and the best quote I could get, the agent I spoke with and she was friendly and helpful from start to finish, she made sure to go above and beyond to make sure I got what I wanted i am so grateful for her I cant thank you enough.
Calling the Cooperators is horrible. They have zero interest in their clients. The staff at the call centre are lazy. They say they'll escalate concerns, they don't.
Honestly if I could give 0 stars I would! This company lack professionalism, communication and anything positive that a business should have. I had a terrible claim experience with them and now I'm just trying to get information making sure everything was paid. And I have sent several follow ups to different parties of this company and have heard 0 replies from anyone. It takes two seconds to send a email or let someone know what process you are in. Honestly don't know how this company is still in business. STAY AWAY!!!!!!!!!!
Have filed a claim last year with evidences that the other driver was recklessly driving which caused the accident. They balantly lied and said reckless driving cases are only reviewed by police and since Police didn't arrive at the scene, I am at fault and they can't investigate this issue. However, upon contacting IBC, I found out insurances are suppose to investigate these claims to determine fault. Since then, I've followed up with my insurance multiple times and they keep ignoring my query. This is the worst insurance provider ever. Just look at every other reviews. Do not insurance with them under any circumstances. You want to reduce headache, not increase them.
I’m switching insurance, insensitive and uneducated staff that don’t get back to their clients and pretend they never spoke to me when I have the phone records.
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I am writing to express my deep dissatisfaction and frustration regarding my recent experience with your insurance company.
To my surprise, I discovered a cancellation fee of $224.27, which I find excessive given the short duration of coverage. What adds to my dismay is the deduction of the down payment of $397.92 for just 9 days of coverage from December 22 to December 31. I believe it is only fair to consider one month as 30 days, not 8 days, making the charge seem exorbitant for the period in question.
Subsequent to the cancellation by the co-operator, I promptly secured alternative car insurance, which I am now paying approximately $230 per month. However, your expectation that I pay $622 for a mere 19 days of coverage is both unreasonable and disappointing. It is disheartening to be charged such an amount when I am now paying significantly less for a month of coverage with another provider.
Extremely difficult to deal with. Will give you all sort of run around. Will promise you a ton and will never keep their promises.
Stay away if you can.
I'm having a difficult time with this insurance company. I was misquoted TWICE by agents. First agent told me a price monthly only to receive a request for 4 times the amount in April. I canceled and went with the basic however I needed my car on the road for a few day in September. Spoke with this lady, confirm the price over 3 times with this agent due to previous experience. After using the service for a month this company is trying to charge me 3 times more the amount than quoted. Had my calls escalated, it was reviewed and the manager confirms the agent told me a particular price but still requesting for me to pay the overcharged amount. I need this issue to be escalated again however they're demanding I pay the extra money. I wouldn't recommend this company to anyone!!! They always try to overcharged their customers
If I could give ZERO stars I would Worst insurance company ever!!!! DO NOT go with Cooperators if you get into an accident they will give you the run around for months!!!!!!!!! They will take your rental back within 1 week so you’re left with no car for months!!!!!! They don’t keep you updated if you get into an accident you’re basically on your own. If you’re going with an insurance company go with anyone but Cooperators trust me !!!!!
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You apply to insurance to follow the laws of your province.
Though, you pick the insurance that you think will fit your needs best.
Especially when accidents happen, whether at fault or not.
You pay money into their program, hopefully for the coverage that aids you best.
This company doesn't care you pay them for their coverage.
They dropped our coverage because we are “high Risk” even though we also paid a fee for the coverage. Plus, we paid minimum rates they don't cover.
Then they tried to sell us to a sister company and then in a year we could go back like we'd want to go back to a company that doesn't want to cover us when we pay for their coverage.
Don't go with cooperators unless your car only sits in your driveway.