What happened to fair prices? I was shocked by your vehicle insurance quote. Why are you penalizing good drivers?
Cooperators Auto Insurance Reviews
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Customer loyalty and service mean absolutely nothing to Cooperators, been with them for 3 years. Communication is very rude especially when you enquire about discounts, they tell you to cancel your policy (not mentioning a cancellation fee). They would not return your calls and send two-liner emails for your queries. Their refund is peanuts, they take back a huge chunk under the name of 'cancellation fee' with no proper explanation even if you call them. If you could choose another insurance company please do!
They stole my money.
I cancelled early 15 days and they don't pay me back also they make a 115$ extra for my monthly payment for no reason ...
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I was faced with a compulsory auto insurance charge to appear before a prosecutor because Cooperators cancelled my policy in Oct 2020 with no form of notification during a global pandemic over 1 payment declined. After tireless conversion with the Cooperators mo willing to issue me a letter stating I wasn't notified before they cancelled my policy. I have it on record, that there're no proofs that Cooperators contacted me. Cooperators intentions were premeditated and have no plans of taking responsibility to issue an apology, letter after all indications, you failed to follow due procedures even though I had updated my online account preferred contact method as specifically by phone in Sept 2020
What is the point of calling and speaking to a representative to only find out that they made a mistake and that the policy you previously agreed to on the recorded phone call is incorrect and now a new representative is apparently the specialist who will magically learn how to do the one job that they were hired to do and fix the last persons mistake...
Not very useful
Cancelled my auto policy due to 1 single missed payment. Never informed me of this (claimed a letter had been sent to my house) also allowed me to set up house insurance shortly after, and neglected to inform me that my auto policy had been cancelled on me. Then set up a new auto policy a month later and apologized, then revoked it a day later. Have put me in a bad situation, extended family moving all insurance to another brokerage. Had been with Kingston Ontario for over 20 years. Stay away from Cooperators. Save yourself...
This company is terrible.
Absolutely zero customer service.
Zero reliability and zero understanding.
Wanted 700 dollars to cancel!
I talked to a live representative today on the phone trying to get insurance for my new G2 driver. I was quoted one thing and when I altered the policy to try to reduce the cost for them the policy was actually more money (ie. increased deductible and comprehensive amount/decreased liability). This person has been insured before under our policy that we have had for 25+ years. We also added a tent trailer which the last person was paying $125 for and we are paying over $200. There wasn’t any valued customer discount.
I’ve had two claims (still ongoing) where both have been deemed not-at-fault yet BOTH adjusters have treated me like a burden like I’m irrelevant and have not even done the bare minimum to get my claim resolved what’s best for the client. The 3rd party is responsible for the damages yet the Cooperators adjusters act as tho it is coming from their own pockets. I highly recommend avoiding them at all costs, they do not even support you or treat you with an ounce of respect when you are not at fault, I couldn’t imagine the ordeal you would be subjected to if you are at fault for an accident. I’ve been with them for 4 years and once these claims are resolved I will be immediately moving on. I wouldn’t even give 1 star.
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A totally bad experience, if there is a negative rating I'll definitely give them, completely unreliable company, high insurance value, rude customer service. They are happy to extract money from you but give you hard time the other way round. Once my payment didn't go through for some unknown reason instead of contacting me they discontinued the insurance plus charged a penalty on it, and when I called back to check they are not ready to co-operate. Just their name is co-operators but they have totally zero co-operation. Never going to recommend anyone instead will forward this to all my contacts.