Cooperators Auto Insurance Reviews

I recently suffered a total loss as my Dodge Dakota truck was stolen. I was perked around day after day after submitting photos of the truck which was in excellent condition ( oil sprayed every year since new and stored indoors and not driven for the last 6 winters) The settlement I received was far from fair but they know full well you can't afford to hire a lawyer to fight it ! The basically forced me into accepting a subpar settlement! The premiums are non negotiable but the payouts sure are ! I will never insure with Cooperators again ! As a side note to anyone who has a vehicle that's in exceptional condition for the year it's probably worth getting a yearly appraisal done !

The worst customer service in whole country, Its over 4 hours waiting time holding the line, no Answer don't waste your time and money. They are all the same stealing our money.

I would like to express my concern as I have been attempting to reach my representative for a while now despite leaving multiple messages, I have not received any calls or voice messages from her in return. Then I got the blame for here lack of experience.

I’ve paid for cooperators home and auto insurance for years. I finally made my first claim, and my handling adjuster won’t reply or reach out to me. It’s very funny how these insurance companies say they’re here for YOU. To help YOU when you need it. That couldn’t be farther from the truth. Cooperators take your money every single month. And when you finally require them for the first time in over a decade, they’re ZERO HELP. They said they would reach out within 24 hours. That never happened. So I reached out via phone and email several times and nothing.

You apply to insurance to follow the laws of your province.
Though, you pick the insurance that you think will fit your needs best.
Especially when accidents happen, whether at fault or not.
You pay money into their program, hopefully for the coverage that aids you best.
This company doesn't care you pay them for their coverage.
They dropped our coverage because we are “high Risk” even though we also paid a fee for the coverage. Plus, we paid minimum rates they don't cover.
Then they tried to sell us to a sister company and then in a year we could go back like we'd want to go back to a company that doesn't want to cover us when we pay for their coverage.
Don't go with cooperators unless your car only sits in your driveway.

Calling the Cooperators is horrible. They have zero interest in their clients. The staff at the call centre are lazy. They say they'll escalate concerns, they don't.

Honestly if I could give 0 stars I would! This company lack professionalism, communication and anything positive that a business should have. I had a terrible claim experience with them and now I'm just trying to get information making sure everything was paid. And I have sent several follow ups to different parties of this company and have heard 0 replies from anyone. It takes two seconds to send a email or let someone know what process you are in. Honestly don't know how this company is still in business. STAY AWAY!!!!!!!!!!

Have filed a claim last year with evidences that the other driver was recklessly driving which caused the accident. They balantly lied and said reckless driving cases are only reviewed by police and since Police didn't arrive at the scene, I am at fault and they can't investigate this issue. However, upon contacting IBC, I found out insurances are suppose to investigate these claims to determine fault. Since then, I've followed up with my insurance multiple times and they keep ignoring my query. This is the worst insurance provider ever. Just look at every other reviews. Do not insurance with them under any circumstances. You want to reduce headache, not increase them.

I’m switching insurance, insensitive and uneducated staff that don’t get back to their clients and pretend they never spoke to me when I have the phone records.