Cooperators Auto Insurance Reviews

Extremely poor service, the claim agent was rude and unprofessional. Made unnecessary personal comments - derogatory comments in regards to my speech disorder and age. Considering how her East Indian accent was thick and hard to understand she probably doesn't know what is deemed to be improper or impolite. This is inexcusable. As for claims, the process is a complete headache. They give you the runaround for days and find any obsolete excuse to not cover your rental, costing you hundreds at your expense. Switched to TD, where people are professional and literate. Heard bad reviews from TD but would suffer through TD than with an excuse of an insurance company such as Cooperators. Do yourself a favour and STAY AWAY!!!

I was a customer of Co-Operators for 5+ years for auto, and 2+ years for home insurance. Each year, my insurance rates would increase (quite substantially) even though I was a claims-free driver/homeowner. When I finally decided to cancel my insurance policies, they shut down my online account immediately - even though I had 30+ days left on my policy that I was STILL paying for - which made it a huge hassle to obtain my policy info to send along to my new insurance agency. Don't waste your time or money. They don't care about their customers at all.

This is the worst company I have had an experience with. Their customer service reps are rude and have no idea what they are talking about if you call for advice. I’m a new driver and I got into an accident 6 months after I got my car, and if my accident wasn’t bad enough, the insurance company made my life much worse while dealing with them. It took me over 7 calls to finally be told that the claims department on the weekend doesn’t know the procedures and information regarding my problem, so instead of just telling me the first time, they gave me different answers and ended up costing me 200$ extra because they instructed me wrong. I’m so beyond upset because the customer service rep wouldn’t even let me finish my sentence before he interrupted me, then had the nerve to tell me not to talk over him. Sir, if you had let me finish my sentence, then I would’ve stopped talking so you could answer. Needless to say, me and my family are taking our business elsewhere.

This insurance company is really a garbage. The collision happened 3 weeks ago and they didn't reach out their client! They just told me the driver is not answering the phone and asked me to wait and wait and wait only! I personally called the driver and there is it, someone answered the phone! I told this to one of the agents but he's still saying me they cannot do anything at this point so just wait!!! And then this agent just cut off my phone!!! 3 weeks I have to pay the towing fee and all the transportation myself!!! Trust me, the Cooperators will do nothing when you have a problem. I suggest everyone, don't use this rubbish company anymore or you have to prepare for a tragedy.

Had to move and changed my address - they increased my insurance before the end of the 1-year contract - I was with them for only 3 months! So I quoted with other insurance companies, and they all gave me a lot lower rates for my new address. Tried to negotiate and they gave me a lower rate by phone, and then would not confirm over e-mail or any documents and started charging me the higher rate! You cannot trust this company - horrible!! Do not recommend to anyone!!!

Customer service is awful even before buying. You can imagine what happened after buying. I highly recommend to stay away from this company. They rejected my phone when I was talking and asking to change the liability of my auto insurance.

Yemi E Personal Line Claims Representative-Auto Was totally rude, raised her voice and hung up the phone on me. I was upset that I did not receive information and due to it, I was responsible for extra rental car fees. I had an oral surgery, so was unable to attend her call quickly, but as soon as I was able to speak, I called which was in a few days. Anyways, I called to ask for an extension for the car rental so we have time to look for a car or at least when we receive our cheque. She started stating the policy only covers till an offer is made (even if it is not taken). Before telling me that she has already updated it so that it will be covered only up till today, she chose to raise her voice because I said I felt like the company was scamming us. Due to the fact that they stated we have to return the rental car the second an offer was made, which does not make sense whatsoever. If the agent, who was selling the policy, has informed us about this, we would have never signed with them. Basically, they can offer $1 for the total loss amount and we would be responsible for rental, going forward. Asked to speak to supervisor or contact information and she denied providing it or transferring to a supervisor. Then hung up! I do not know what kind of customer service allows someone to hang up on a client because a customer is feeling upset about the unfortunate situation they are in. Totally unprofessional.

Beware! If you have a physical injury, they will send you for an assessment with a "Doctor" who is not on your side, even though the "spin" is that it is all for your benefit. A "Doctor" I was sent to was a "creature" whose office had reminiscences of Film Noir, backstreet abortionist's "clinic" scenes, or the "mysterious" "Doc", sweating, with eye evasion difficulties, who "testified" in old Perry Mason shows. Beware!

We are 20 year customers of the Cooperators, when they suddenly without prior notification increased the cost of vehicle policies by $500 year. The customer service representatives were misleading and would not tell us upfront about the changes to our policies. Finally I spoke with our account representative, just to be passed on to his "helper", who condescendingly went on to lecture me that "the losses of the few should be shared by many" - in other words, the Company had an increase in claims this year, so they need to up their rates to cover any potential loss to the Company, and to add to that they have so many clients that they were unable to advise them of rate increases - if you do not notice it, they are not going to tell you... Beware, you cannot and should not trust them.

Apparently, if you get two at fault accidents within 5 years, you get dropped. First one was my fault, second one I'm still to blame but was related to an abnormally high and narrow curb driveway which dented the bottom of the car while turning. I debated whether or not to even bring it up to them, but clearly regretting having said anything because they can't afford the odd chance of someone having two accidents within 5 years even if one of the two is small.