Frustrating customer services or lack thereof
by Ken Sanford on Dec 1, 2021
1 out of 5 stars
Credit Card Reviews
BMO AIR MILES MASTERCARD Consumer Reviews
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(32 reviews)
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Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
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I find their website experiences a lot of technical issues. Not to mention no customer services availability. Can’t change my address online which is a valid Canada Post address - can’t get a customer service agent to return a call-back rather than my “15 minutes” on-hold wait time which turned into never calling me back.
Another attempt informed me it’s now a 45-minute wait this is the worst service. I just want to change my address so I can arrange an internet hookup as my card must match my shipping address after a stressful move. BMO Airmiles MC just made my day worse. There is no excuse for no customer care.
Poor customer support in addressing a disputed charge which has taken them 20 days so far without an acknowledgement
Scotiabank® Gold American Express® Card
Earn up to 40,000 bonus Scotia Rewards points in your first year (that's up to $400 towards travel). What else will you get:
- Earn 5 Scotia Rewards points for every $1 you spend at eligible grocery stores, dining and entertainment
- Earn 3 Scotia Rewards points for every $1 you spend at eligible gas stations, daily transit, and select streaming services
- Earn 1 point for every $1 you spend on all other eligible everyday purchases
- Complimentary Concierge Services 24/7
- Comprehensive Travel Insurance coverage with 25 days of travel medical insurance for eligible persons under age 65
Get this card / Apply online
BMO is always willing to increase my limit and was very helpful when I experienced credit card fraud. They are always very prompt.
this is easy to use all over the world.easy to accumulate points and easy to redeem at certain retail stores
Went into the branch and spoke with an agent. They went over different cards and options. Also was able to do application process right away
Scotiabank® Gold American Express® Card
Earn up to 40,000 bonus Scotia Rewards points in your first year (that's up to $400 towards travel). Earn 5 Scotia Rewards points for every $1 you spend at eligible grocery stores, dining and entertainment
Get this card / Apply online
This credit card has no annual fees and it rewards me with one air mile for every dollar that I spend
This was my first ever credit card and I`ve stuck with it. BMO is on top of things
It was easy to apply for the card. There is no yearly charge. It is easily available online to pay and see statements.
Scotia Momentum Visa Infinite Card
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
Get this card / Apply online
I collect Air Miles. This card lets me collect Air Miles. I pay off monthly so I don't expect they make much money off me for carry over from month to month.
I have had this card since the 1970s. They have just terrible customer service as of late. My card was compromised several months ago. Since that time, they have made me change my password over and over again... They do not tell me that I must change it, it just stops working and will not let me access my account. Then I have to call and reset the password. The wait times are absurd. I've just got off the phone and was told the wait time was 3 to 4 hours!!!!
They obviously have no respect for their customers.
I am done with them.