Credit Card Reviews

I have not been able to make a single purchase that has not been blocked.... more >

Worst customer service, charges are being made without any order placed. I have been wrongly charged twice and nothing was done about it.... more >

The payment due date on my statement was October 2.
Made full payment (EFT) through my bank on October 2.
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We have booked several flights with Avion points in the past with absolutely no issues.... more >

Dealing with RBC Rewards is a true nightmare.... more >

We never carry a balance, making furniture purchases so need more room on the card.... more >

Due to a typo, hotel check in needed to be changed 1 day!
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I have been in contact with them on payment plans and here they pawned me off to a 3rd party writing that I am doing nothing and did not put in tha... more >

My new credit card arrived in the mail, and about 2 weeks prior to XMas, my card # was stolen yet again, which happens about every 6 months.... more >

To think that we pay to receive worst service that you would receive for free elsewhere is pretty amazing.... more >

I travel often for business and I use this card because it does not have foreign exchange fees.... more >

Great Card for flying and perks, although if you have any issues with your card, the Customer Service is non-existent...... more >

I got a $2000 charge from China and Neo refused to protect me! I had to pay it back! Outrageous! Canadian from GVA.... more >

I reported fraud on my card and received a new card.... more >

I have had this card since the 1970s. They have just terrible customer service as of late. My card was compromised several months ago.... more >

I have so far spent 4 days and over 8 hours on the phone with Avion just to book a one-way 20 min domestic flight using a travel credit.... more >

Customer Service reps can hang up the phone on you if they can't or don't want to answer your question.
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Payments are so tough and any other credit card does the job. This has no use at all other than adding headache to your financial profile

The card comes with flight cancellation/interruption from Manulife. My flights were delayed and canceled.... more >

We made a cancellation claim through our TD VISA Infinite card which was handled by Allianz Global Assistance, to recover our flight costs after my... more >

It was FRAUD !
I can not talk to the lady on the phone because she was sending me to dispute department which was closed
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I received my Walmart Rewards Mastercard on June 26 of this year.... more >

The Bank is forcing customers to upgrade and cancel old cards without giving customers advance notice.... more >

Worst ever. It is made out to sound like such a good travel visa.... more >

I registered for the BMO Cashback Credit Card and I never got the reward that was promoted: 5% cashback on all purchases for the first three months... more >

I had the American Express “Gold” Airmiles card, for just over a year. I do not carry a balance - ever. Use it and pay it right off.... more >

The agent was so rude and have no idea about what he was talking about. Avoid this credit card to avoid headaches.

This is all you ever hear. It takes forever to get threw your time and money means nothing to them.... more >

I just got my new RBC Visa replacement card & was shocked to see it had no tap function on it.... more >

Never buy CIBC Visa, never answered, you can be hanging on phone for hours, listening terrible music, without any answer.
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The annual fee is $120 for a card you can find for free at other banks. Additional Cards now cost $50 (Note this is a new charge)
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I do not recommend a Vancity Visa to anyone. There are serious issues with this credit card.... more >

My wife’s account was closed as I, her guardian, failed to renew the card within its time limit.
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I had a horrible experience with this company when it came to my insurance claim.... more >

I called to cancel a Mastercard that I didn't ask for. I had questions about the credit check that was done.... more >

I am disappointed with the support and understanding during Covid-19. My credit card has always been in good standing until now.... more >

Main features are low interest rate and balance transfer deal. Which neither work in practicality.
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BNC Mastercard does not respect its customers and its card agreements. They said they would reimburse you for any theft or breakage.... more >

I had a subscription where I had my TD Visa Gold Select card entered as the payment method.... more >

Don't waste your time with this credit card. One thing they don't tell you is after a year your APR rate will go from 14.9% to 25%.... more >

I am in the UK and my card has not worked since April - creating a landslide of problems for me.... more >

Raised the rate on my second mortgage by 2% within 9 months despite my broker advising the rate was fixed.... more >

Your customer service agent was terrible. I believe her name was Sabrina. She was not clear when asking questions to validate a limit increase.... more >

In a nutshell, my card #'s were compromised. I have the card, do not bank online, do not give #'s to anyone.... more >

Booked a return flight Halifax NS to Edinburgh, UK. AVION rewards price was $1500 more than if I booked directly with the airline.... more >

I sent a claim 9 weeks ago. No communication whatsoever as if when I am going to get reimbursed for my travel cancellation.
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Terrible and unprofessional by far. 5 years loyalty and will never offer you a credit increase.... more >

Been with BMO for 10 years and have never defaulted and paid cards up every month.... more >

Nothing but problems with this company and Aspire cash card. No customer service rep can help.... more >

Customer Service is abysmal, with no communication or follow-up fixing THEIR mistakes!... more >

The new card was said to be mailed to me but I never got it, it took weeks for them to issue another, when it came it had errors and I could not us... more >

Useless service. The phone number gets you nowhere and after many trials, I stop trying.

Received card day after payment due date. AND you can only pay by mailed cheque or pre-authorized debit! Absolute waste of time.

Unable and unwilling to solve a double charge pretexting that the reclamation delay is passed.... more >

Tried to reach the customer service no provided. We never got to them after almost 1 hour of waiting.... more >

All hours listening to "YOUR CALL IS IMPORTANT TO US", and at the 2-hour mark, the connection/call waiting is cut off.... more >

I am stranded at Heathrow Airport my flight has been cancelled.... more >

I rarely need customer service, but when I do, the wait is totally unacceptable. 40-60 minutes is ridiculous.... more >

Walmart World Mastercard boasts a 3% reward for all purchases at Walmart.ca.... more >

I tried calling then at least 10 times but I was always put on hold.... more >

I received this card for travel... and actually had to use it once for delays. Minimum payout but was fairly satisfied with service.... more >

I checked the price on the airline website - the fare quoted online was $764 and then I booked a trip through Avion Points as I had points accumula... more >

In a foreign country, encountered an emergency situation and had to cancel my flight.... more >

Worst Bank Ever and # 1 and the top of the world in providing the worst customer service.... more >

I waited for over 1 month to get the card and then try and use it and it doesn't work
They said i would need a new one.
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horrible overall experience i am so disappointed in the way they handle themselves. they are so rude.

Please do not sign up for PC financial if you want someone to help you.
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We booked our flight with Avion points to Grenada and Air Canada cancelled the flight.... more >

SCAM. DO NOT USE!
0 CUSTOMER SERVICE.

The Earn Institute took out money from my account without my approval. Filed a dispute and within a month got my money back.... more >

It has been the worst of all my credit cards.... more >

They have the worst customer service, especially when it comes to financing plans.... more >

I reported a fraud transaction 2 weeks ago to customer service, they insured me that I will receive a new card in 3 working days.
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I try to change my PIN on my new CIBC MasterCard but failed mane time on the phone (2-3 hours each). I give up after a month of trying.... more >

We’ve been collecting scene points for the past 2 years and when we are finally able to take a trip, we have not been able to redeem our points.... more >

I have been a customer of MBNA for over 21 years for my business and have been in good standing.... more >

I recently had a deeply unsatisfactory experience with Desjardins.... more >

Called twice regarding a flight ticket change and two people I talked to gave me two different answers.... more >

Several times, I've been able to login to scene plus, see my balance of points and do everything BUT redeem points.

Trois heures d'attente au téléphone pour me transférer à un autre.... more >

For one missed 20-dollar payment they never inform me. Ride-a-way report ruined my clean credit.... more >

You will wait for days on the phone for service.
After 2 hours of being held on hold, I gave up.
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Made a claim against two charges
same place on the same day.
Capital One removed the charges.
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It is great to know you offer me a card, I apply. Then you get my score dropped by 20 points (which is a lot).... more >

So slow so far 2 hours on hold. Staff are rude.... more >

They are super happy and friendly at the local branch when you sign up for a card. The first-year annual was waived.... more >

In July when I was ready to book travel I attempted to use my AMEX Platinum Card and I was forced to use Scene+ to book this travel because this ca... more >

I've been a TD customer for over 10 years and they just closed my visa account without any reason or even letting me know.