Credit Card Reviews

The card was compromised and I cancelled it on May 22/2022.
... more >

Simple mistake - overpayment one time. No
response in customer care service... Multiple times I call but almost one month never refund...

We have been with Costco since 1996 and we are fed up with this new card "CIBC MasterCard", in fact, because of this card we are consider... more >

My card was cancelled due to inactivity - with no notice to me.... more >

We tried for 2 days to book a flight. Used points. Web site down. The new got it going and we couldn’t book seats. The flight was full.... more >

Customer service is awful! If you stay at a hotel and they authorize more than the total, this company won't release the extra for 30 days.... more >

I switched to the RBC card because it had more flexibility in airlines and "no blackout dates" than my previous one.
... more >

Spoke to head office manager Joseph about my concerns and my problem was never resolved and it took them almost 2 months.

First Representative was ok, just ok.... more >

Wait times to speak to a customer service representative were always 4+ hours.... more >

I got a $2000 charge from China and Neo refused to protect me! I had to pay it back! Outrageous! Canadian from GVA.... more >

I have had this card since the 1970s. They have just terrible customer service as of late. My card was compromised several months ago.... more >

This card has the worst customer service!
... more >

I have been waiting on the phone now for 4 hours to talk to an agent to change my flight. If I could do so with the airline I would.... more >

My husband misplaced his card. He made three attempts to cancel/put his card on hold (not asking for a replacement).... more >

In December I was on Amazon and saw the MNBA credit card option and I would get $50 savings, why not apply for the card.... more >

We made a cancellation claim through our TD VISA Infinite card which was handled by Allianz Global Assistance, to recover our flight costs after my... more >

If you are getting this card any month other than November, don't. If you cancel your card you will lose your cashback amount earned.... more >

I opened my account in a Canadian Tire store.... more >

I did everything they asked. Signed up at the bank as Power of Attorney, got an access card for my dad's accounts.... more >

I have no issues with my BMO Airmiles Elite MasterCard except dealing with Global alliance over the refund of some air miles on hotel bookings that... more >

I had the American Express “Gold” Airmiles card, for just over a year. I do not carry a balance - ever. Use it and pay it right off.... more >

After moving, I noticed an error in the address of the monthly statement.... more >

Had a card for 3 years. Always paid on time not one payment missed. The card went over limit a few times due to interest charges.... more >

This is all you ever hear. It takes forever to get threw your time and money means nothing to them.... more >

The agent was so rude and have no idea about what he was talking about. Avoid this credit card to avoid headaches.

I just got my new RBC Visa replacement card & was shocked to see it had no tap function on it.... more >

The worst customer service that I have ever experienced.... more >

I do not recommend a Vancity Visa to anyone. There are serious issues with this credit card.... more >

The annual fee is $120 for a card you can find for free at other banks. Additional Cards now cost $50 (Note this is a new charge)
... more >

I am disappointed with the support and understanding during Covid-19. My credit card has always been in good standing until now.... more >

I had a subscription where I had my TD Visa Gold Select card entered as the payment method.... more >

Absolute scam! They are quick to take your money and you won't get ahold of anyone to redeem your points.... more >

I phoned their customer service because the tap feature stop working (the Representative didn't speak clearly).... more >

It took me 3 days to talk to somebody (over 2 hours wait each day) as I couldn't resolve my situation online.... more >

Your customer service agent was terrible. I believe her name was Sabrina. She was not clear when asking questions to validate a limit increase.... more >

I applied in May 2020 and was approved for a secured card.... more >

I would STRONGLY encourage you to AVOID this company and their credit card.... more >

Been with BMO for 10 years and have never defaulted and paid cards up every month.... more >

Nothing but problems with this company and Aspire cash card. No customer service rep can help.... more >

The RBC App does not work. Called the 800 number. The representative could not help. He suggested trying the website.... more >

This is the worst customer service ever, we have been trying for over a month to get an answer on some travel reward points, that were supposed to ... more >

Useless service. The phone number gets you nowhere and after many trials, I stop trying.

I sent a claim 9 weeks ago. No communication whatsoever as if when I am going to get reimbursed for my travel cancellation.
... more >

Terrible and unprofessional by far. 5 years loyalty and will never offer you a credit increase.... more >

This is UNRELIABLE! I phoned them informing them that I’ll be using it in the US. But still, I couldn’t use it! And they blocked it! SO USELESS!... more >

I have been dealing with an issue for about 2 months over them first sending me a new Mastercard that expired in 3 months, which I found out 3 week... more >

Received card day after payment due date. AND you can only pay by mailed cheque or pre-authorized debit! Absolute waste of time.

Unable and unwilling to solve a double charge pretexting that the reclamation delay is passed.... more >

Tried to reach the customer service no provided. We never got to them after almost 1 hour of waiting.... more >

All hours listening to "YOUR CALL IS IMPORTANT TO US", and at the 2-hour mark, the connection/call waiting is cut off.... more >

I rarely need customer service, but when I do, the wait is totally unacceptable. 40-60 minutes is ridiculous.... more >

I tried calling then at least 10 times but I was always put on hold.... more >

I received this card for travel... and actually had to use it once for delays. Minimum payout but was fairly satisfied with service.... more >

I checked the price on the airline website - the fare quoted online was $764 and then I booked a trip through Avion Points as I had points accumula... more >

Worst Bank Ever and # 1 and the top of the world in providing the worst customer service.... more >

horrible overall experience i am so disappointed in the way they handle themselves. they are so rude.

Please do not sign up for PC financial if you want someone to help you.
... more >

We booked our flight with Avion points to Grenada and Air Canada cancelled the flight.... more >

I ordered an item online & returned it to the Bay store directly on Oct 7th 2021.
... more >

SCAM. DO NOT USE!
0 CUSTOMER SERVICE.

The Earn Institute took out money from my account without my approval. Filed a dispute and within a month got my money back.... more >

It has been the worst of all my credit cards.... more >

They have the worst customer service, especially when it comes to financing plans.... more >

I try to change my PIN on my new CIBC MasterCard but failed mane time on the phone (2-3 hours each). I give up after a month of trying.... more >

I have been a customer of MBNA for over 21 years for my business and have been in good standing.... more >

My biggest complaints with this card:
... more >

I waited for over 1 month to get the card and then try and use it and it doesn't work
They said i would need a new one.
... more >

The card never works. So forget the bonus dollars... I've been calling 5 times in 2 months, the card never works besides online purchase.... more >

It is great to know you offer me a card, I apply. Then you get my score dropped by 20 points (which is a lot).... more >

They are super happy and friendly at the local branch when you sign up for a card. The first-year annual was waived.... more >

I've been a TD customer for over 10 years and they just closed my visa account without any reason or even letting me know.

Well if you run it to tuff times like covid 19 or a slow down at work and start making half-payments good luck with you...... more >