Presidents Choice Financial MASTERCARD Consumer Reviews

You will literally wait on hold for Hours to talk to someone.
I've tried to resolve some issues over the past couple of weeks. 48 minutes the first call was on hold.
An hour and 20 minutes the second time
And the third time was an hour and 40+ minutes
Just terrible.
Stear clear if these guys.

Good luck if you ever need customer service. There is none. They won't pick up!

Waited 1.5 hours for the support online only to be told to transfer to PC Optimum. PC Optimum support then sent me back to PC Financial for another 1.5 hours wait for the call. Then the support cannot understand English properly and told me she had a problem with her system!
This is horrendous and absolutely unacceptable!

The wait times to speak to someone have become ridiculous with PC Financial MasterCard. A 45-minute wait to speak to someone is not very professional. I'm very disappointed that, despite many requests to improve this, nothing changes and our concerns fall on deaf ears. After many years of being a valued customer, this will be the end of our relationship.

I am already 1 hour and 5 minutes on hold to report a lost card. This is absolutely unacceptable.

Customer service has a long wait time!
I have been waiting for more than 30 minutes to speak with the customer service representative!
If they can not support find an alternative way.

Impossible to get phone support. The activating card appears to require you to "set" i.e. change password then gives you a warning about problems you may experience with the password. The feedback tab doesn't appear to work with Edge.

About two or three years ago missed two payments in a year. They increased interest which was fine. The problem is they do not reduce it even though things are back to normal. Just noticed the credit limit was decreased. Still use it occasionally. Was planning on getting rid of this card anyway. Will do just that. Just the oddest credit card experience.

I have had this card for almost 15 years and I have seen the customer service plummet. They no longer care about the customer and have wait times of up to 2 hours to be able to speak to an agent. They give the option of doing things online with their self serve options however those are limited and you end up having to call and waste a full day on hold just to be transferred multiple times to resolve the issue (in this case removing the PC insiders product from the card - which also, by the way, is a joke and not worth the $120 annual fee).
If there was an option to rate 0 trust me I would have. Rest assured I'll be paying off my balance and cancelling!
Worst experience and card!

Absolutely horrible on every level. They keep blinking my card even though I’m paying my statement in full! Clearly, if you’ve received my payments over and over and know my shopping habits, then you shouldn’t be blocking my card. If I’m entering my pin, it’s me!!! If you’re scared of fraud then don’t run a credit card company. Or if I haven’t paid my bills in full!