Capital One Gold MASTERCARD with a 14.9% Interest Rate Consumer Reviews

I am disappointed with the support and understanding during Covid-19. My credit card has always been in good standing until now. Other companies have, defer a payment, lower interest rates, waive late/over-limit fees. Capital One’s solution to me was “how about we round it up to a number that’s easy for you to remember” the number suggested was quite a bit higher than the payment due. I know how much is due and do not have a problem remembering cents! I found it to be insulting during these challenging times.

What started as a confirmation of a purchase (wonderful for security) turned into a 15-day long marathon of phone calls hoping for someone with a clue to confirm whether airline tickets were actually paid for. Every time I phoned, I got a different answer. In the end, after the card was cancelled without my knowledge, it was easier to just close the account rather than be on hold one more minute waiting for a supervisor. And you can't escalate a complaint unless you jump through all the hoops first. Pack a lunch if you decide to phone for help.