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CIBC Aventura Gold VISA Card Consumer Reviews

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(7 reviews)
CIBC Aventura Gold VISA Card
2.6 out of 5 stars:
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Impossible to redeem points

by Natalie on Oct 12, 2021
1 out of 5 stars

I have a child under 2, therefore if I don’t plan on purchasing a seat for her and just flying with her on my lap I have to call in to book my flight for her if I want to redeem my points. I’ve called twice now and both times have been stuck on hold for over 2.5 hours. Requested a call back via email twice and was never called back. I’ve never experienced anything like this… will be cancelling everything with CIBC since it’s pretty much impossible to try and use the points that I’ve earned!

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Phone wait times Trip Booking / Changes