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Rewards MASTERCARD Consumer Reviews

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Stolen credit, NO HELP

by Kathleen Booth on Apr 1, 2020
1 out of 5 stars

My MBNA CREDIT CARD was stolen and after calling to report it stolen every day being on hold for countless hours and never being able to get through to anyone, I finally woke up at 3 am to see if that would be less busy. I discovered that my card is ACTIVELY being used. This isn’t a card I use, as I just have it for emergencies so I didn’t notice it is missing. The online system is down so I can’t check anything happening with my account. I haven’t been receiving statements in the mail and I can’t get through to a representative as they just put me on hold for hours and eventually disconnected. I have no idea if someone has access to my account or changed my mailing address as I can’t even get into my online account. I know it’s a busy time but reporting a stolen card should not be this difficult as this will ultimately affect my credit score.

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Will be cancelling

by ldk on Jun 27, 2018
1 out of 5 stars

Just had the worst Customer service experience ever. I went to make a purchase which was declined, which usually means my credit card has been compromised. I tried to log in to my account and it was denied, so I phoned and got my transaction record which indicated that there were several transactions that totalled over $4000 that I had not made. When I was finally connected to a "human", it was from the billing department because we had not paid our last bill which might have happened twice in the 15 years we have had the card. I told him of the invalid charges but he was only concerned that the last bill had not been paid and would only forward me to the fraud department if I promised to pay the minimum payment of $30ish dollars. I hung up and phoned back to try and report fraud again only to be connected to the billing department again. I will be cancelling my card.

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