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RBC WestJet MASTERCARD Consumer Reviews

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(5 reviews)
RBC WestJet MASTERCARD
1.8 out of 5 stars:
Customer service:
Value for Money:
Product Features experience:

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Agent/rep availability
100.0%
Agent/rep callbacks
100.0%
Agent/rep knowledge
100.0%
On-hold times/transfers
100.0%
Rewards
100.0%
Security & Fraud Detection
100.0%
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Agent/rep availability (1) Agent/rep callbacks (1) Agent/rep knowledge (2) Application (1) Mobile app experience (1) On-hold times/transfers (1) Phone wait times (1) Rewards (1) Rewards and Redemption (1) Security & Fraud Detection (1) Website experience (1)
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Worst Credit Card and Service

by TD on Apr 7, 2022
1 out of 5 stars

The RBC App does not work. Called the 800 number. The representative could not help. He suggested trying the website. We tried the website while still on phone with the representative. The website stated to call the 800 number… we were still on phone with him. We will now be going to the branch tomorrow to cancel this card. The Royal Bank will never see any of our business again.

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Mobile app experience Phone wait times Website experience