Scotiabank Scene VISA card Consumer Reviews

The Scotiabank and Scene card program does not honour their undertakings to provide bonus points. I have had several instances where, after using the Scene card at a restaurant, I received an immediate follow-up email informing me that I would receive 20 times the points when I next use the card at the same restaurant. However, with my subsequent follow-up visits, I never got the bonuses. I then contacted customer service and after a long delay, finally got a reply that I had to present the original email that promised the bonuses, as well as the receipts for my purchases at the restaurants – this despite the fact that it was their own system glitches that caused the failure to award the bonuses in the first place. I had since thrown away the receipts and deleted the email, so I am out of the bonuses. Maybe other cardholders will have better luck and receive the bonus points without any issues.