Scotiabank Scene VISA card Consumer Reviews

We had the first of our three flight trip to Asia cancelled. I phoned Scene as we had booked through them. I was told that we had to book our flight for the next day as we were flying business class and no seats were available on an earlier flight. I was told no economy seats were available. He said no refund as I was offered an option - a rather stupid one as we had two other much longer flights booked, hotels, and a cruise. I asked him to cancel the first flight segment and to confirm the other two. He did neither and kept telling me that I had been offered an option. What a stupid and so useless response.

The worst customer service that I have ever experienced. I will close my Visa card and American Express card due to the tribble service that I received. I've tried to talk to the manager to solve the issue, but he pretended he is not able to hear my voice.
They do not care about their customers.