Scotiabank Scene VISA card Consumer Reviews

We had the first of our three flight trip to Asia cancelled. I phoned Scene as we had booked through them. I was told that we had to book our flight for the next day as we were flying business class and no seats were available on an earlier flight. I was told no economy seats were available. He said no refund as I was offered an option - a rather stupid one as we had two other much longer flights booked, hotels, and a cruise. I asked him to cancel the first flight segment and to confirm the other two. He did neither and kept telling me that I had been offered an option. What a stupid and so useless response.

Absolutely a horrendous experience. Call takers we have dealt with have very thick accents and are hard to understand. The background noise is very loud and unprofessional. Twice spelt surname wrong and insist have to wait three days before departure to call them to correct their error. Have asked to speak with the supervisor. None available but will contact us… still waiting five days later. Terrible customer service!!!

If there is a 0 rating, I would have chosen it. Trying to book a flight through the Scotia Scene+ reward system is an absolute nightmare. I have called their call center three times and each time I was placed on hold in vain for over two hours without an answer, so I got frustrated and ended the call. I finally reached an agent at my fourth trial and after a long process of choosing the flights and providing names, birthdates, and credit card information, I am told there is a technical problem due to that the e-mail on file isn't linked to the account. The booking agent suggested we call the customer service department to help us with this technical difficulty and then placed me on hold for over an hour. My total waiting time on this call was 2 hrs and 43 min. And in the end, I had to end the call without going through with the booking as there was no technical support agent on the other end to pick up the line. I would absolutely end my bank dealings with Scotia and would switch to another bank that shows respect to its clients.