Scotiabank Scene VISA card Consumer Reviews

If there is a 0 rating, I would have chosen it. Trying to book a flight through the Scotia Scene+ reward system is an absolute nightmare. I have called their call center three times and each time I was placed on hold in vain for over two hours without an answer, so I got frustrated and ended the call. I finally reached an agent at my fourth trial and after a long process of choosing the flights and providing names, birthdates, and credit card information, I am told there is a technical problem due to that the e-mail on file isn't linked to the account. The booking agent suggested we call the customer service department to help us with this technical difficulty and then placed me on hold for over an hour. My total waiting time on this call was 2 hrs and 43 min. And in the end, I had to end the call without going through with the booking as there was no technical support agent on the other end to pick up the line. I would absolutely end my bank dealings with Scotia and would switch to another bank that shows respect to its clients.

The Scotiabank and Scene card program does not honour their undertakings to provide bonus points. I have had several instances where, after using the Scene card at a restaurant, I received an immediate follow-up email informing me that I would receive 20 times the points when I next use the card at the same restaurant. However, with my subsequent follow-up visits, I never got the bonuses. I then contacted customer service and after a long delay, finally got a reply that I had to present the original email that promised the bonuses, as well as the receipts for my purchases at the restaurants – this despite the fact that it was their own system glitches that caused the failure to award the bonuses in the first place. I had since thrown away the receipts and deleted the email, so I am out of the bonuses. Maybe other cardholders will have better luck and receive the bonus points without any issues.

Worst ever. It is made out to sound like such a good travel visa. You only get 1 point per dollar spent, and you need 100 points to receive $1 towards flights and hotel. Plus, you can find much better deals for these just searching Google, booking, trivago, etc. You’re really only getting about $0.75 per $100 spent. And customer service is useless. If I try to book anything, I get logged out and can’t log back in. I called in and spent an hour on the phone and got nothing. They said their manager would call me tomorrow, but never did. This happened twice.
Get something else.

We had the first of our three flight trip to Asia cancelled. I phoned Scene as we had booked through them. I was told that we had to book our flight for the next day as we were flying business class and no seats were available on an earlier flight. I was told no economy seats were available. He said no refund as I was offered an option - a rather stupid one as we had two other much longer flights booked, hotels, and a cruise. I asked him to cancel the first flight segment and to confirm the other two. He did neither and kept telling me that I had been offered an option. What a stupid and so useless response.