Rogers Platinum MASTERCARD Consumer Reviews

These product features are common. They offer relatively small rewards based on purchase amounts. But even this small reward can be impossible to redeem due to their horrible customer service. They simply ignore your requests and may even close your account where they don't like your questions or complaints. I once called them with a few basic questions about my account balances and CSR was not able to answer any of them. I was truly frustrated and the conversation resulted in their closing my account while I was specifically asking to keep it because I wanted my rewards redeemed. They simply closed my account because I was asking too many questions and probably was "difficult" for them. Afterwards, I called them again and CSR told me the account was closed voluntarily. This was not true and I keep the audio recordings of my conversations with Rogers MasterCard CSRs proving it was closed against my will. Never been mistreated like this before but have no regrets about closing the account, except for losing my rewards. No anger. Customers have the right to know the truth and opinions.

I had fraudulent charges on my credit card from Uber Eats in the Netherlands (I am in Canada). Furthermore, this credit card was never even added to my personal Uber Eats account, so it was clear to me that someone stole my credit card for their own account. They would not refund these fraudulent charges and so far I have spoken to ten different representatives who have yet to resolve the issue.

Slow service aside (every process takes a minimum of 2 weeks to go through), every time I talk to customer service they are rude and condescending. They don't care about any individual case, whatever the situation they would repeat the same information from a script. On top of that, they are inconsistent with important information such as reward rates and credit limit increase time limits. Never have I seen such incompetence.

Additionally, because they are a small company, transactions and payments also take a long time to process. If you need your credit card to pay any important bills, I would go to literately any other credit card company. The "cash back rewards" aren't worth it.

I tried to make a valid purchase and my credit card was blocked. Whenever I try to call Rogers Bank, I am told this is being reviewed and nothing ever gets done. This has been ongoing for 5 days and I have now put in an official complaint to Rogers, hopefully, this will speed things up.

I called today to ascertain why I could not get into my card info. Spoke with a woman who didn’t understand that I was getting different views on my screen as to hers. First with Safari and then with Google. She said...Open your eyes! How tacky. Disaster.

Tried a promo offer and got the World Elite card. Used once and then they sent to security for review, no one ever called and when you call them, they have no answers. That was 4 days ago. I have since cancelled the card. Trying to get anything accomplished with customer service is beyond an embarrassment for this company. Do not bother with this joke of a company and "bank". Since then I have also switched cell phone provider for wasting my time

Perks are great in theory but they happen to never work in practice. It's a constant struggle to cash in the cash back rewards, even if they are applied to transactions involving Rogers (phone bill...). But the worse is that to fix any issue, you have to call the customer service which is worse than awful. Reps never know anything and they even try to bullshit you. There is no possible way you can talk to any reasonable person and so any issue that you have simply stayed unresolved forever. So when it comes to perks, well, great you have all these cash back $....but you can never use them.

I fell for the misleading claim of a 3% rebate, which turned out to have "strings attached". Trying to deal with customer "service" is an exercise in futility. I have been trying for over a year to cancel the card ("trying" mostly consists of unsuccessful attempts to get anyone to answer the customer service line or logging in to the online site).

They seem to change policies constantly. Current credit card policies are unrecognizable from the ones they sprung on me in 2017.

Bottom line: there is NO CUSTOMER SERVICE and, trust me, you will want to figure out what's going on. Good luck!

If I can choose 0star, I will do that. Worst experience ever!! Very angry. The rep blocked my card for no reason, they are not helpful at all. Just repeating the same thing: we don’t know how long you need to you, just wait for the call! Never again with this company. I didn’t get to claim my rewards, which are around $300 Damn!! Useless!!