Rogers Platinum MASTERCARD Consumer Reviews

Full interest charge if you make partial payment - even if you make the payment equal to 95% of the owing balance. My statement balance was $1280, but I didn't have the statement with me at the time, so I paid roughly $1200 based on memory. End of month, they posted an interest charge of $24.32 to my account. I called and the CSR said that the interest charge does not apply to the remaining owing balance which is $80 in my case but applies to full amount $1280. I'm cancelling the card. Unacceptable, devious and rip-off! Not worth it

I've had the card now for three months. The card gets declined a lot. When travelling overseas, even though I informed them where I will be, one out of every three transactions gets declined (I travel a lot, and never had any trouble with any other card). The card has also been frozen twice by their fraud department with usage in Canada. Once is similar to one of the previous reviews (Apple store). I went to an Apple Store and tried to buy an iPad. Declined! Went home and called them, and they said there was a suspicious transaction (yes, it was me buying an iPad I told them!). They said it will remain frozen until they investigate. I asked, how long? And they said they have seen it take six months! However, after a week, they called me and said my card is okay to use again. The benefits of this card are good, but the most unreliable card I have ever seen. Carry a backup so you don't get stranded.

So I get this card lured by the 1.75% cash back on everyday transactions. Yesterday I try to pay for a purchase at the Apple store. My card gets declined. "No biggie," I think - guys are serious about security, perhaps want me to confirm the transaction. So I call in, get a hold of an agent surprisingly quick ("amazing!" I am thinking), but that where it goes downhill (or should I say vertical down). Apparently, Apple store is a risky transaction and my card is blocked. "Will be reviewed by the fraud department" and will get a call when this is done. With no ETA when this is going to be complete. I ask how long is this verification going to take, an hour, a day, a week, a month. "We have no estimate, sir!" ..Approximately?! "We have no estimate, sir! You will get a call when it is complete." And the guy talks to me as I owe him something. I get the feeling Rogers Bank customer support is just there to say they have customer support. No other bank I ever had an issue like that that cannot be resolved by a quick and short phone call. Two days now and all I get is attitude when I call to ask when is this 'review' of my account going to be completed and account unblocked. Ridiculous! I will likely be closing this joke of a service at first convenience. Whoever wants reliable service - look elsewhere!

The card constantly gets declined and when I call into customer service, they tell me that they don’t see any attempts on the card and there’s no reason for it being declined. They advise that the issue must be with the terminal, which I believed the first time it happened. It continues to happen at different establishments so it can’t be the terminal. I always use chip+pin, never tap. They’re sending me my 3rd card now to see if it helps...I’m not holding my breath...

I can't even get a hold of them and they don't seem to be getting my payments....

One month after getting Rogers Mastercard, my card was blocked without any reason. I called customer service like ten times and each time the only reply I got was "sorry, we can not help you by that, you should wait until a representative from security department calls you!" So I waited for two weeks! Right! Two Weeks!! Until somebody from that department called me and said that the issue has been resolved and now I can use my card. So I tried my card at different stores and each time it got declined. I called the customer service and asked why still there is a hold on my card and they gave me the same response! Now I'm gonna call them and ask to cancel my card.

I have been with Rogers bank for about 2 years and all this time, all I have encountered was terrible unhelpful customer service, be it unanswered questions, credit limit increase, name it, it's all bad.

Worst bank/company I have ever dealt with! I sent money to the wrong account which happened to be my rogers master card, I called and asked if they could cancel that transfer, the first two customer service agents told me I could no problem, the third said they wouldn't reverse the transaction but they would be more than happy to give me a chas advance, like are you kidding me! So I get charged a fee even though I was told it wouldn't cost anything and it would be no problem to send the money back. They were also very rude as well. I went to cancel my card and they didn't even bother asking why. I'm cancelling all my products with the rogers company, internet, tv and phone after this.

My card keeps getting declined by websites, these sites still post to the card, every time rogers still charged the 2.5% on that. I
ve had the card for two weeks and already lost 10$

Got their credit card. Once I reached my limit, I paid off my entire balance - they stopped my card. Customer representatives are liars: at first they said they couldn't access my card and then later they said my information was incorrect. Even a supervisor wasn't helpful - the name is Karen and representative David. Don't trust this bank anymore.