Rogers Platinum MASTERCARD Consumer Reviews

Got the card just before a trip. Used it once or twice in Canada before traveling. Then get to Europe use it in a taxi no problem. Tried at the hotel declined. Called them and they said it was under review due to possible fraud activity. I said OK is it this charge at the hotel? it was me. "Sorry but it is under review". But who? "Fraud department". Can I talk to them? "No". Why not? "They don't do that" So then of course how are they going to review something without asking the person. I called back a couple of weeks later and it was still under review. Then finally a month later someone calls me and ask me if I tried to use the card at this hotel. I said yes so now it is not under review. One MONTH to ask one question to clear it all up!. But don't worry they apologized every time. The another card I used on the same trip sent me a text after a charge they were concerned about. They asked me about it. I replied that it was me. Thet replied all is good. 3 minutes. How freaking dumb is Rogers. I pretty much wanted to cancel my internet with them because of this. Maybe I still willl.

These product features are common. They offer relatively small rewards based on purchase amounts. But even this small reward can be impossible to redeem due to their horrible customer service. They simply ignore your requests and may even close your account where they don't like your questions or complaints. I once called them with a few basic questions about my account balances and CSR was not able to answer any of them. I was truly frustrated and the conversation resulted in their closing my account while I was specifically asking to keep it because I wanted my rewards redeemed. They simply closed my account because I was asking too many questions and probably was "difficult" for them. Afterwards, I called them again and CSR told me the account was closed voluntarily. This was not true and I keep the audio recordings of my conversations with Rogers MasterCard CSRs proving it was closed against my will. Never been mistreated like this before but have no regrets about closing the account, except for losing my rewards. No anger. Customers have the right to know the truth and opinions.

I tried to make a valid purchase and my credit card was blocked. Whenever I try to call Rogers Bank, I am told this is being reviewed and nothing ever gets done. This has been ongoing for 5 days and I have now put in an official complaint to Rogers, hopefully, this will speed things up.