Desjardins VISA Classic Consumer Reviews

Highly incompetent staff. Phone hold times in access of 45 mins. Rude customer service representatives who couldn’t care less about helping you. I escalated my issue to three different “managers” and still no resolution. They provide you with false information and loads of inconsistencies. Absolute horrible to deal with.

Having many problems with them: can't even tell me where the amount is from after I cancelled my account and card money was somehow being taken off my card and amount owing was going up by days. Telling me that Trans Global Ins was to blame when contacted TGI. They had one of their members from accounting to look into with more info that this stupid card company can't even tell you. Finally finding out I owe $30 and TGI taking a total amount of $71 that was put back on the card... to find that my new balance is now 103... how to this day after 3 weeks I'm still nowhere with my credit going down... do yourself a favor and don't sign up with them. I, unfortunately, did... They are giving you the runaround and stealing more money from you. Complete garbage.

My fiance has a credit card with Desjardins. The balance on the card is less than 5k. We barely use the card and make at least $400 payment per month, yet we still get harassed by phone calls on a weekly basis saying we aren't paying enough monthly. They went as far as calling her place of employment. Ridiculous. They are vultures.
Would not recommend them to anyone who would like a piece of mind.

After making arrangements with them for a missed payment, they called me every day, 2 or 3 times a day to remind me about the payment arrangement .. there were so many phone calls for the same thing that I had to block their numbers. I finally paid in full and don’t have to deal with this company anymore.

I got this card with my company. Terrible. The card gets blocked everytime I travel overseas. I end up having to squirm for money and it is awkward. I have had to convert CAD to USD in a desperation repeatedly. They make me wait 45-60 mins a call to unblock and apologize and it happens again and again.

We had our company services paid automatically by this card and whenever it blocks, those services get suspended and stopped and we have to manually intervene to get them unblocked, often with our personal cards. There are also losses in real $$$ because of this.

The breaking point was when we were in the UK and the card was blocked AGAIN. This was apparently due to it being unpaid. Except, it has been paid fully. We called customer service from the UK. After a 45 min hold (they always seem to have unusually high call volume... it does not matter when you call), they told us they had not received the payment and that's why. It had been 12 business days by this point and no payment was made yet.

Fast forward and we came back to Canada after having had to expensively withdraw cash out from ATM's in the UK. I find out they had received the payment BEFORE we went to the UK but because of the internal way they have accounting for the card, the "main" account had been credited for the payment we made but that had not been reflected on the card itself.

So when we called from the UK, they were not aware of this? Clearly, the payment had been made by that point. They just confirmed that. We, as their customers, don't even know about their internal accounting system except they are now telling us we should have asked them to "decentralize" the accounts and this would not have happened. I am curious if these guys have any respect or manners.

Anyways, if you want to experience credit card and customer service hell, go with Desjardins. You will experience it.

I have had a credit card with TD, a west jet card, company cards with CIBC and RBC and Desjardins is by far the worst credit card company I have ever experienced. I have never had a rep that was polite or respectful, wait times are long and they are extremely inflexible. I had my TD credit card stolen and Desjardin card was stolen. When I called both places to report it TD canceled my card and removed all charges. Desjardin was like pulling teeth to get it canceled and for them to remove charges. Their credit card also takes 5-7 business days for a payment to go through and even if you pay your card before the due date, if it doesn't go through in the 5-7 days they consider it late.

I have been in contact with them on payment plans and here they pawned me off to a 3rd party writing that I am doing nothing and did not put in that we made arrangements on payment plans now have to pay in full before they send to collections. They have lied countless times to me and do not recommend them at all, if anything boycott these people.

Having a Desjardins Odyssey card for years, now first time connecting with their service and finding out why I can't get back into my Accord D program to redeem my bonus dollars. The service transferred me 5 times, have to punch in my card #, etc... after the 5th time, I asked them why they could direct me to the right department.
Tried a week later, same result! You are dealing with terrible service and today I tried again, guess what, yes, it was even worse! after being transferred again and again, I gave up hope!

Wow, I would have rated them less than one star but I guess that’s the lowest. Worst credit card out there. Customer service is horrible, if they don’t like your question they put you on hold and leave you forever or hang up on you and when you call back they say they got disconnected.
I am canceling my card in spite of them still owing me a credit from March that they say was made but is not listed anywhere on my account. They said, “ it’s there you just can’t see it”.
People stay away from this company, you’ll be very sorry if you don’t!