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ATB Alberta MASTERCARD Consumer Reviews

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(4 reviews)
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by Goldilocks on Apr 2, 2022
1 out of 5 stars

I have been dealing with an issue for about 2 months over them first sending me a new Mastercard that expired in 3 months, which I found out 3 weeks before travelling. They told me they would rush a new one out and I should have it within the week, but I never received it. I called multiple times, needless to say, I ended up travelling without it which put me in quite an awful position because of Cuba's currency. I called them again from Cuba as to why my debit/visa wasn't working as they told me not to worry that I hadn't received my credit card Cuba excepted debit/Visa they were wrong. At this time a second credit card was issued with no explanation as to why the first one hadn't come. Long story short, they issued a second, third and fourth card, none of which I have received and yes they have the correct address! I was informed today that they weren't sure what was happening and that they would cancel the 4th card and issue a 5th card out. I said forget it this had been going on long enough, I will no longer be using your bank!!!! ABSOLUTELY THE WORST SERVICE I HAVE EVER ENCOUNTERED WITH A BANK. If I could leave 0 stars I would, this is absolutely unacceptable!
The entire time I was dealing with this I got no apology, no explanation, and nothing offered to rectify the situation whatsoever. This is not how you treat customers.

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