First National Fixed Mortgage Consumer Reviews

Hello there all, This company provide low mortgage rates, true. I'm happy for that because I live in Vancouver and let's face it, if your rate is low then you may be able to buy something here. I give this company 3/5 because of their lack of flexibility with change in payment schedule. I asked to plan ahead and change my payment schedule from monthly to bi weekly in August. It is currently April. The answer I got was that I should wait until August and call 5 days before my August payment. I was told about interest adjustments, fine. I was still told to call back 5 days before the payment I wanted to change. I was not rewarded for thinking ahead and planning. Not customer based at all, not user friendly at all. If you are a first time home buyer I would say, use this company for the lower rate BUT, if you want a hassle-free experience please consider some other company. They make enough money from our mortgages, First National should consider improving their flexibility around payment and customer centred care.